Customer Supply Chain Management at ASML in Hangzhou, Zhejiang, China

Customer Supply Chain Management Location: Hangzhou, China Job Description / Scope of Responsibilities Key elements of the job include: Support demand and supply planning activities to ensure material availability for semiconductor after‑sales service operations Monitor material availability, logistics execution, and service-critical parts through regular data analysis, reporting, and dashboards Analyze supply chain and service logistics data to identify risks affecting tool uptime, response time, and customer service level Support cross‑sector collaboration with CSCM, Service, and other ASML stakeholders to ensure timely support for customer tools in the field Assist in driving operational and process improvements with a strong focus on data transparency, automation, and efficiency Support 3PL operational performance through standard KPI reporting and data‑driven performance analysis Develop and maintain Power BI dashboards and automated reports to support daily operational and management decision‑making Provide on‑call support for supply chain and logistics topics to ensure timely response to service‑critical and urgent customer needs, in alignment with semiconductor after‑sales service requirements Contribute to continuous improvement and digitalization initiatives within CSCM site operations Candidate Profile Strong interest and hands‑on experience in data analysis within supply chain, logistics, or service operations Understanding of or willingness to learn semiconductor after‑sales service characteristics, such as tool uptime sensitivity, urgent material demand, and 24/7 support mindset Capable of working in a dynamic and time‑critical environment while maintaining structured analysis Able to translate data insights into practical operational actions Comfortable supporting on‑call duties as part of a service‑oriented organization Education Bachelor’s degree or above in Supply Chain, Logistics, Data Analytics, Engineering, Business, or related fields Experience 3 to 8 years of relevant experience in Supply Chain, Operations, Service Logistics, or related roles Experience in data analysis, reporting, and operational performance tracking is required Power BI experience is highly preferred (dashboard development, data modeling, visualization) Experience with Excel automation (Power Query, advanced formulas; VBA is a plus) Familiar with ERP systems; SAP experience is preferred Exposure to warehouse operations, service logistics, or 3PL coordination is a plus Experience supporting customer‑facing or service‑driven operations is an advantage Personal Skills Service‑oriented mindset with awareness of semiconductor after‑sales operational urgency Strong analytical skills with attention to detail and data quality Proactive, hands‑on, and “can‑do” attitude Able to perform deep‑dive analysis while maintaining top‑level operational overview Good professional communication skills in English Comfortable working in a multi‑cultural and cross‑functional environment Willing and able to participate in on‑call rotation to support critical business needs Inclusion and diversity ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions.