Tour Ambassador Supervisor at ASM Global in Inglewood, CA

LEGENDS GLOBAL

Legends Global redefines excellence in sports, entertainment, and live events. We combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development, venue management, and event booking to revenue strategy and hospitality.

Legends Global brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Tour Ambassador Supervisor reports to the Tour Operations Manager.

Essential Job Functions

• • Conduct deployment of Tour Guides and Tour Ambassadors at the start of each shift
• • Delegate tasks to Tour Guides and Tour Ambassadors in a courteous manner
• • Ensure proper staffing and breaks are given to Tour staff as required
• • Provide exceptional customer service to visitors of SoFi Stadium
• • Maintain a professional image and pleasant demeanor at all times
• • Conduct Box Office responsibilities not limited to Tour Ticket Electronic Sales, Ticket Redemption, and any general tour related questions
• • Setup and teardown of daily tour operation supplies (Ticket Scanners, Lanyards, Signs, and Field Activities)
• • Can learn and deliver the SoFi Stadium Tour according to the operating guideline to Guests in groups of various size ranges.
• • Be knowledgeable about all parts of SoFi Stadium that are on the tour route and in the operating guideline
• • Facilitate Field Activities as needed
• • Lead Tour Guides and Tour Ambassadors during Events at SoFi Stadium
• • Facilitate a group getting through SoFi Stadium in a safe and effective way
• • Work with fellow team members to keep tour route monitored in an effective manner
• • Communicate with teammates and supervisors via 2-way radio
• • Ensure safety of all visitors
• • Other duties as assigned

Knowledge, Skills and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• • Strong background in customer service
• • Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization
• • Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships
• • Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly
• • Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow
• • Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order.
• • Detail Oriented
• • Ability to work independently and/or in a team environment
• • Strong verbal and written communication skills
• • Must have computer skills: Microsoft Word, Excel.

Required Qualifications:

• • Must be fully available on Saturday and Sunday.
• • Must be able to work extended hours due to business requirements including early mornings, late nights, and holidays.
• • High school diploma or equivalent.
• • Able to work well within a team environment, offering assistance and support to team members as assigned.
• • Able to communicate effectively; including the ability to receive and deliver detailed instruction.
• • Ability to pass a background/drug test

Preferred Qualifications:

• • Bilingual
• • Experience in public speaking
• • Customer service background
• • Experience TicketMaster Host

Physical Requirements:

• • Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms
• • Ability to stand or walk for up to 8 hours or more per day
• • Ability to lift and/ or move up to 25 pounds
• • Specific vision abilities required by this job include close vision and distance vision

Environmental Working Conditions:

• • The noise level in the work environment is usually moderate.

Compensation: $22.00 p/h

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.