Ticket Sales Representative - Syracuse at ASM Global in Syracuse, NY

Ticket Sales Representative - Syracuse Location: Syracuse, NY LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! SYRACUSE Syracuse Athletics and Legends are engaged in a 10-year partnership that will integrate data and analytics, marketing, ’Cuse Athletics Fund annual giving, premium seating, and general ticket sales initiatives into a single revenue-driven approach. Legends will manage all aspects of the ’Cuse Athletics Fund annual fundraising program. Legends’ unique fundraising platform, an essential service embraced by higher education, identifies effective fan and donor engagement strategies to amplify philanthropic giving and other opportunities. The partnership will also ensure that the Orange build upon their legacy of supporting student-athletes in the classroom and on the playing fields. Legends will also team with Syracuse University’s Falk College of Sport to provide education, mentorship, and career opportunities to students. THE ROLE TheTicketSalesRepresentativeisprimarilyresponsiblefordrivingrevenueandhittingsalesgoalsaround the season, group, and premium ticket packages for Syracuse Athletics. This person should be a self- motivated and positive professional. The Ticket Sales Representative will work under the direction and guidance of the Director, Sales & Annual Fundraising. ESSENTIAL DUTIES AND RESPONSIBILITIES Thecandidatewillberesponsibleforofferingafull menuofseatingopportunitiesforSyracuse Football,Men’sBasketball,andWomen’sBasketballticketpackages Coordinateandexecutesalescallsonallpotentialcustomersthroughprovideleads,prospecting, cold callings, and referrals from current customers EffectivelyuseSalesforceCRMtomaintainaccuraterecordsofallclientandprospectinteractions Participateandcontributeinweeklysalesmeetingsandtrainingsessions WorkinconjunctionwithSyracuseAthleticDepartmentandTicketingstafftopromoteand generate sales on all events while providing a great fan experience. Assistwithanyadministrative ticketfunctions Assistwith anyspecialprojectsordutiesasassignedby Director,Sales&AnnualFundraising. Settingandconductinginarenaand out oftheofficeappointments Mustbewillingtoworknon-traditionalhours,weekends,eventsandgamedays Thecandidatewillbeaccountableforcertainlevelsofactivity(callsmade/appointmentsset)and goals QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellentprofessionalverbalandwrittencommunicationskills Maintain aprofessionalimageandpositiveattitude Serveasamainpointofcontactforgeneralathleticticketinquiriesthatcomeinthroughinbound phone calls, email, and social media. Setandconductinstadium,arenaandoutoftheofficesalesappointments. EffectivelyuseSalesforceCRMtomaintainaccuraterecordsofallclientandprospectinteractions. Reach andexceedindividualandteamsalesrevenuegoals. Assistwith managingandstewarding existingseasonticketmembers. Prospectandcultivatenewsalesleadsthroughcreativeleadgenerationmethods,aswellasfollow up on leads provided by partner organization AbilitytolearnandmastersoftwareprogramsincludingSalesforceCRMandTicketingplatform Abilitytohandleheavy volumeofoutboundandinboundphonecallsandemails Candidateshouldpossessexcellenttimemanagementandorganizationalskills Candidateshouldpossessanoptimisticteam-firstattitude,aswellasacompetitivedesiretobethe best Abilitytoworkinateam-orientedenvironmentandeffectivelyinfluenceandcommunicationwith C-level clients Proficientin MicrosoftOffice,withafocusonWord,ExcelandPowerPoint Candidatemusthaveastrongworkethicand adesiretobuildacareerin professionalsports EDUCATION AND/OR EXPERIENCE Bachelor’s degree or equivalent. Minimum 1-2 years’ experience in sales or sports industry experience SKILLS AND ABILITIES Ability to handle heavy volume of outbound and inbound phone calls and emails Ability to generate new business from companies and individuals not currently supporting Syracuse Athletics. Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best Strong time management and organizational skills with attention to detail Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization Excellent interpersonal verbal and written communication skills a must Ability to work in a fast-paced environment and manage multiple tasks simultaneously while remaining organized, efficient and calm under pressure Ability to prioritize and meet competing deadlines independently Proven ability to work collaboratively in a team-oriented environment COMPENSATION Competitive hourly ($17.00 - $18.00) plus bonus potential, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site – Syracuse, NY PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities