Suite Server at ASM Global in Scranton, PA

POSITION: Suite Server

DEPARTMENT: Premium Services

REPORTS TO: Premium Services Manager

STATUS: Seasonal, Part-Time

FLSA STATUS: Hourly/ Non-Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

VENUE/PROPERTY INFO

Located at PNC Field, home of the Scranton/Wilkes-Barre RailRiders, this role offers the opportunity to work in a professional sports and events venue. PNC Field is a 10,000-seat professional baseball stadium featuring a full-size ballpark, multiple concession areas, premium seating, suites, and event spaces. The venue hosts not only baseball games but is proud to host a range of other events throughout the year.

THE ROLE

Serve as a key part of the game-day team at PNC Field by delivering attentive, professional, and personalized food and beverage service to guests in the suite areas and other hospitality areas during RailRiders events. This role focuses on ensuring suites are properly set up and stocked, fulfilling food and beverage requests in a timely manner, maintaining cleanliness and presentation standards, and providing an elevated guest experience in a fast-paced, high-energy sports environment.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Provide attentive, professional in-suite food and beverage service to all guests.
• Review suite orders, event details, and guest instructions prior to each event.
• Prepare suites prior to each event, ensuring all food and beverages are properly stocked, organized, and presentation-ready.
• Maintain suite presentation and cleanliness throughout the event.
• Execute guest orders accurately and in a timely manner, coordinating with the kitchen team as needed.
• Monitor and replenish suite inventory throughout the event to maintain service standards.
• Assist with catering functions and demonstrate flexibility by supporting multiple service roles as needed, including bartender, server, and catering support.
• Uphold responsible alcohol service standards at all times in compliance with company and PLCB regulations.
• Process additional orders through POS systems and ensure accurate billing.
• Clear suites post-event, ensuring proper storage and disposal of items.
• Assit with promotional and upselling initiatives, including desserts and beverage features.
• Complete all opening and closing duties assigned by the Managers.
• Maintain clear communication with Managers and Kitchen Staff to ensure efficient operations.
• Follow all food safety, sanitation, and workplace safety procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable people with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Previous experience in hospitality, food service, or event operations preferred.
• Knowledge of safe food handling and sanitation practices is an asset.
• Must be at least 18 years of age.

SKILLS AND ABILITIES

• Strong customer service and communication skills.
• Detail oriented and able to perform independently while supporting the team.
• Excellent organization and multitasking abilities.
• Ability to remain composed and professional in a fast-paced, high-volume setting.
• Detail-oriented with strong time management skills.
• Positive, team-oriented attitude with a focus on delivering superior service.

WORKING CONDITIONS

Locations: On Site

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent walking, climbing stairs, and carrying food or beverage trays throughout event service.
• Ability to lift and carry items weighing up to 20-25lbs.
• Frequent bending, reaching, and twisting while setting up or serving guests.
• Must work indoors and outdoors, exposed to varying temperatures and crowded conditions.
• Requires clear vision and speech to communicate effectively and ensure safe service.
• Ability to work flexible hours including evenings, weekends, and holidays.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply/VEVRAA Federal Contractor.