Regional Director of Ticketing at ASM Global in Surprise, AZ

POSITION: Regional Director of Ticketing

DEPARTMENT: North American Venues

REPORTS TO: Vice President, Business Operations & Strategy

FLSA STATUS: Salaried, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Regional Director of Ticketing is a senior operational leader responsible for the performance and day-to-day management of box office operations across Legends' North American Managed Venues portfolio spanning on-sale builds, pricing structures, event execution, and settlements in close partnership with the Legends local ticketing and marketing teams.

This is a high-visibility role with direct exposure to North American Managed Venues leadership team and the box office operations across major professional sports stadiums and arena, as well as theaters and amphitheaters.

Essential Duties and Responsibilities

Venue Box Office Oversite

• Serve as the primary point of contact for venue General Managers, box office directors, and marketing teams across the North American Managed Venues portfolio.
• Oversee on-sale execution, holds management, event builds, settlements and ensure consistent, high-quality ticketing operations.
• Serve as the on-site Box Office representative for major events requiring additional leadership support, with the ability to step in as interim box office lead during staff transitions.
• Lead the onboarding of new Legends-managed venues, ensuring a smooth transition to Legends ticketing agreements, operational standards, and on-site staff training.
• Perform all other duties as assigned by the Vice President, Business Operations & Strategy.

Box Office Audit Program

• Design and implement a comprehensive Box Office Audit program across the North American managed venue portfolio.
• Manage the ongoing execution and continuous improvement of the Audit program, ensuring consistent standards across all locations.
• Leverage audit findings to drive improvements in ticketing operations, fee compliance, contractual adherence, and venue-level accountability.

Promoter & Content Partner

• Serve as an operational business partner to the Legends Central Booking Team, supporting national and local relationships with Live Nation, AEG, Outback, LiveCo, and other key content partners.
• Coordinate and manage ticketing requirements from promoters across the North American venue portfolio.

Commercial & Performance Management

• Oversee the full North American ticketing pricing structure across the portfolio.
• Partner with ticketing providers to ensure fee structures comply with applicable federal, state, and local regulations.
• Identify and execute opportunities to optimize fee configurations, ticket sale conversion, and platform utilization to strengthen commercial performance.

Reporting & Analytics

• Partner with the Legends Strategy and IQ teams to enhance ticket sales tracking, pacing reporting, and revenue analytics across the portfolio.
• Utilize platform-specific tools — including TM1, AXS IQ, and others — to inform operational decisions and track performance trends.
• Proactively surface risks, emerging trends, and commercial opportunities to senior leadership in a timely and well-structured manner.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND QUALIFICATIONS REQUIRED

• Bachelor’s Degree in a relevant field
• 7+ years of progressive experience in ticketing and box office operations within the live entertainment industry.
• Demonstrated familiarity with major ticketing platforms, including Ticketmaster, AXS, SeatGeek, Etix, and comparable systems.
• Experience working alongside major promoters (Live Nation, AEG, etc.) strongly preferred.
• Ability to manage a large, geographically distributed portfolio of venues and events simultaneously.
• Strong commercial, financial, and analytical acumen with a track record of driving operational and revenue performance.
• Willingness and ability to travel across North America; estimated 40%.
• Self-directed with strong judgment and the ability to operate independently in a fast-paced, high-volume environment.
• Flexibility to work irregular hours, including evenings and weekends, as event schedules require.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: REMOTE/HYBRID – if you are located near a corporate office, you may be asked to work in-office some days (Conshohocken, PA, Chicago, IL, New York, NY, Frisco, TX).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.