Lead Housekeeping FT at ASM Global in Kansas City, MO

Job Summary: The Environmental Services Lead is responsible for leading and participating in the daily housekeeping operations of T-Mobile Center to ensure the facility consistently meets the organization's cleanliness, safety, and presentation standards before, during, and after events. This position serves as the on-the-floor lead by coordinating daily work assignments, monitoring quality, providing guidance to housekeeping team members, and assisting supervisors in maintaining efficient operations.

The Environmental Services Lead actively participates in cleaning responsibilities while promoting teamwork, accountability, and exceptional guest service throughout the facility.

Essential Duties:

Housekeeping Operations

• Maintain the cleanliness and appearance of the facility, including restrooms, concourses, suites, premium spaces, offices, locker rooms, stairwells, elevators, escalators, event spaces, loading dock areas, and exterior entrances.
• Clean and maintain concrete, terrazzo, tile, carpeted, and other flooring surfaces through sweeping, mopping, vacuuming, scrubbing, and other approved cleaning methods.
• Ensure public restrooms remain fully stocked, clean, sanitary, and guest-ready throughout events.
• Assist with event changeovers, post-event cleanup, and daily housekeeping assignments as operational needs require.
• Remove trash and recycling throughout the facility while supporting the organization's sustainability initiatives.

Team Leadership & Work Coordination

• Provide day-to-day direction, guidance, and support to Environmental Services team members during daily operations, event changeovers, and post-event clean-up.
• Assist supervisors by assigning work areas, coordinating workflow, and monitoring productivity throughout each shift.
• Lead by example by actively participating in housekeeping responsibilities while maintaining high performance standards.
• Provide on-the-job training to new and existing employees regarding cleaning procedures, equipment operation, safety practices, and departmental expectations.
• Communicate operational issues, staffing needs, and quality concerns to supervisory staff.

Quality Assurance

• Inspect assigned work areas to ensure cleanliness, safety, and presentation standards are consistently achieved.
• Identify deficiencies and work with team members to promptly correct issues.
• Report facility maintenance concerns, equipment issues, safety hazards, and supply needs to supervisory staff.
• Help maintain a safe, clean, and organized working environment.

Equipment & Safety

• Safely operate housekeeping equipment including vacuums, floor scrubbers, buffers, wet vacuums, carpet extractors, mops, and other cleaning equipment.
• Utilize cleaning chemicals in accordance with Safety Data Sheets (SDS), manufacturer recommendations, and company safety procedures.
• Assist with maintaining organized supply closets and housekeeping storage areas.
• Promote safe work practices and compliance with departmental safety procedures.

Customer Service & Teamwork

• Interact professionally with guests, clients, contractors, and employees while maintaining a positive and service-oriented attitude.
• Support a collaborative team environment by assisting coworkers and contributing to successful event operations.
• Perform other duties and special projects as assigned.

Required Qualifications:

• High School Diploma or equivalent.
• Minimum of one year of housekeeping, custodial, environmental services, hospitality, or related customer service experience.
• Previous experience serving in a lead, trainer, or informal leadership role preferred.
• Demonstrated ability to coordinate work assignments while maintaining productivity and quality standards.
• Strong interpersonal and communication skills.
• Ability to understand and follow written and verbal instructions in English.
• Working knowledge of commercial cleaning methods, chemicals, and housekeeping equipment.
• Ability to prioritize work and adapt to changing operational demands in a fast-paced environment.
• Ability to establish and maintain positive working relationships with employees across multiple departments.
• Ability to work flexible schedules, including mornings, evenings, overnight shifts, weekends, holidays, and extended hours based on event schedules.

Physical Requirements:

• Ability to frequently walk and stand for extended periods throughout the facility.
• Ability to climb stairs and access all areas of the venue.
• Ability to bend, stoop, kneel, crouch, reach, and perform repetitive cleaning tasks.
• Ability to lift, carry, push, and pull up to 25 pounds regularly and heavier items with assistance when appropriate.
• Ability to safely operate commercial housekeeping equipment.

Preferred Qualifications:

• Experience working in an arena, stadium, convention center, hotel, healthcare facility, or other large commercial venue.
• Previous lead or shift leader experience.
• Experience operating commercial floor care equipment, including scrubbers, buffers, carpet extractors, and burnishers.
• Familiarity with quality assurance inspection programs such as CleanTelligent.
• Bilingual communication skills are a plus.

Additional Comments:

Legends Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Legends may require an employee to perform duties outside his/her normal description.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.

TMCHR@T-Mobilecenter.com for applicants requesting a reasonable accommodation.