Information Desk Attendant at ASM Global in Worcester, MA

Customer Service:

• Greet and assist visitors and customers in a friendly and professional manner.
• Provide information about the facility, events, and services offered.
• Handle inquiries and resolve issues promptly and efficiently.
• Answer phone calls and direct them to the appropriate personnel.
• Maintain a clean and organized front desk and lobby area.

Administrative Tasks:

• Perform general office duties such as filing, photocopying, and data entry.
• Manage scheduling and reservations for events and facility use.
• Maintain accurate records and logs of daily activities and transactions.

Parking Lot Monitoring:

• Monitor the parking lot through security cameras to ensure the safety and security of the facility.
• Assist with parking gate tasks, including operating the gate, ticket validation, and managing parking fees.
• Report any suspicious activities or security concerns to the appropriate authorities.

Payment Collection:

• Collect payments for public skating events, open hockey sessions, and other activities.
• Issue receipts and maintain accurate records of transactions.
• Ensure that all payments are processed correctly and securely.

Event Participation Monitoring:

• Verify that all customers attending events have paid the appropriate fees.
• Ensure that all participants have signed the necessary waivers and forms.
• Monitor compliance with facility rules and regulations.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or administrative roles preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and effectively.
• Basic computer skills, ability to adapt to and learn new programs.
• Ability to work flexible hours, including evenings and weekends.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to withstand a colder atmosphere during minimal periods inside the ice arena.

Work Environment:

• The role is primarily performed in an indoor office setting but includes monitoring outdoor parking areas.
• Interaction with a diverse group of customers and staff members.