Hawker at ASM Global in Scranton, PA

POSITION: Hawker

DEPARTMENT: Concessions

REPORTS TO: Concessions Manager

STATUS: Seasonal, Part-Time

FLSA STATUS: Hourly/Non-Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

VENUE/PROPERTY INFO

Located at PNC Field, home of the Scranton/Wilkes-Barre RailRiders, this role offers the opportunity to work in a professional sports and events venue. PNC Field is a 10,000-seat professional baseball stadium featuring a full-size ballpark, multiple concession areas, premium seating, suites, and event spaces. The venue hosts not only baseball games but is proud to host a range of other events throughout the year.

THE ROLE

Serve a key part of the game-day team at PNC Field by providing fast, friendly, and efficient mobile beer service to fans throughout the seating areas during RailRiders events. This role focuses on selling and delivering beverages directly to guests, accurately handling electronic payments, maintaining proper inventory, and delivering excellent customer service in a lively, high-volume sports environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet customers in a friendly, energetic, and professional manner.
• Sell beer and other approved beverages directly to fans throughout assigned seating areas.
• Provide fast, friendly, and courteous customer service in a high-volume, game day environment.
• Accurately handle electronic payments through point-of-sale (POS) systems.
• Verify guest age and uphold responsible alcohol service standards at all times in compliance with company and PLCB regulations.
• Carry, transport, and manage beverage inventory during events.
• Maintain a clean and organized work area, including beverage containers and equipment.
• Communicate effectively with supervisors and team members regarding inventory and service needs.
• Comply with food safety, alcohol service and venue regulations.
• Contribute to a positive and exciting fan experience throughout RailRiders events.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Previous customer service or guest services experience preferred.
• Experience in live entertainment, sports, or hospitality settings is an asset.
• Knowledge of alcohol service is preferred.

SKILLS AND ABILITIES

• Ability to provide fast, friendly, and efficient service in a high-pressure, high-volume setting.
• Excellent verbal and interpersonal communication skills.
• Ability to handle electronic payments through the point-of-sale (POS) systems
• Knowledge of responsible alcohol service practices, including ID verification.
• Ability to multitask and manage time effectively during busy periods.
• Strong attention to detail and accuracy in transactions.
• Ability to work independently and exercise sound judgement.
• Ability to remain professional and positive in a fast-paced, high-volume environment.
• Flexibility to adjust to last-minute changes and operational needs.

LICENSE OR CERTIFICATIONS REQUIRED

• RAMP (Responsible Alcohol Management Program)

WORKING CONDITIONS

Location: On Site

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand for long periods and work in loud, crowded environments.
• Ability to lift and carry up to 50lbs.
• Ability to walk stadium seating areas for extended periods while carrying beverage inventory.
• Ability to bend, reach, and maneuver through seating areas safely.
• Ability to work efficiently under pressure and meet time-sensitive demands.
• Willingness to work nights, weekends, holidays, and special events.
• Ability to work in varying environmental conditions, including heat, sun exposure, and other outdoor conditions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.