Guest Experience Coordinator at ASM Global in Fort Lauderdale, FL

POSITION: Guest Experience Coordinator

DEPARTMENT: Events Department

REPORTS TO: Guest Service Manager

FLSA STATUS: Hourly, Non-Exempt

Note: This is an on call/as needed role

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

The Role:

As an on-call Guest Experience Coordinator, you play a vital role in supporting the success of events by ensuring a safe, welcoming, and memorable experience for all guests. This flexible position is ideal for individuals passionate about hospitality and available to work irregular hours including evenings, weekends, and holidays. You will assist with event operations, guest interactions, and logistical support as needed.

Essential Duties and Responsibilities

• Deliver exceptional guest service aligned with the Broward County Convention Center Experience Program.

• Serve as a primary point of contact for guests during events, providing courteous and professional assistance.

• Support crowd management and guest flow during high-traffic times.

• Assist with ADA accommodations and Sunflower Room services.

• Respond promptly to guest inquiries and resolve concerns with professionalism.

• Communicate effectively with guests and team members via phone, email, and in person.

• Maintain readiness to be called in for support during peak event times.

• Perform other duties as assigned to ensure smooth event execution.

• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School Diploma or GED.
• Or equivalent combination of education and experience.
• A minimum of 1-3 years of related work experience.
• Prior experience working in a fast-paced environment, demonstrating an ability to work under pressure, multi-task, recognizing problems and finding solutions.
• Similar experience in convention centers, hotels, and F&B facility a plus.

Skills and Abilities

• Strong verbal and written communication skills.
• Excellent organization, customer service, and interpersonal skills.
• Ability to exercise good judgment, initiative, and professionalism.
• Collaborative mindset and willingness to learn and take direction.
• Proficiency in English (verbal and written); Spanish or Creole fluency highly valued.

Computer Skills

• Proficiency in standard office equipment and Microsoft Office Suite (Outlook, Windows, Excel, Word, PowerPoint, TEAMS).
• Comfortable using standard office and communication equipment.

WORKING CONDITIONS

Location: On Site, Broward Convention Center

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work extended or irregular hours, including nights, weekends, and holidays as needed.
• Ability to stand and walk for long periods and lift or move items up to 10 lbs.
• Comfort working in environments with moderate noise levels.
• Regular use of hands and eyes for repetitive tasks and communication devices.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.