Front of House Event Staff at ASM Global in Lubbock, TX

POSITION: Front Of House Event Staff

DEPARTMENT: Front of House

REPORTS TO: Senior Manager of Patron and Donor Experience

FLSA STATUS: Part Time, Non-Exempt, Hourly

LOCATION: Buddy Holly Hall, Lubbock, TX

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Job Summary

Under general supervision, performs various duties in connection with scheduled events. Duties typically include acting as a floor supervisor, area attendant, check-in staff, or other roles based on the needs of the event. This is a part-time position that is usually scheduled to work events, which occur mostly in the evening, nights, and weekends.

Essential Duties and Responsibilities

• Supervise other event staff personnel, volunteers, and third-party contract staff.
• Provide necessary training and information to ensure that staff and volunteers remain well informed of the day’s events.
• Coordinate with supervisor to ensure the event’s specific requirements are met.
• Serve as ticket taker and/or usher. Activities may include distributing programs, taking tickets, and escorting patrons to their appropriate seats.
• Work in the box office as needed. Sell tickets, handle will call, and assist guests at the box office window.
• Assist with concessions cash, check drawers in and out to cashiers, balance drawers, and prepare deposits.
• Address patron issues and complaints.
• Assist with last-minute pre-event needs, such as setting up, decorating, finding materials, etc.
• Provide special accommodation for patrons in wheelchairs and other physically challenged guests.
• Assist with relocating patrons due to floor closures, maintenance issues, double-seating issues, etc.
• Handle the check-in for special experiences such as donor lounges, VIP packages, and other event needs.
• Sell tickets and/or passes to premium experiences.
• May occasionally be in areas where fumes and airborne particles are present.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.

EDUCATION/EXPERIENCE

• High school diploma or G.E.D.
• One (1) to two (2) years related experience and/or training, or an equivalent combination of education and experience is preferred.
• Experience in the performing arts or events industry is preferred.

SKILLS & ABILITIES

• Demonstrate exceptional skills in customer relations, communications, and problem solving.

• Follow oral and written instructions and communicate effectively with other in both oral and written form.

• Work independently, exercising judgment and initiative.

• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.

• Remain flexible and adjust to situations as they occur.

WORKING CONDITIONS

Location: On Site at The Buddy Holly Hall, Lubbock, Texas

• The noise level in the work environment is usually moderate, however, during events, the noise level may be loud

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs.
• Ability to work in a variety of environments, including but not limited to heights, elevators, darkened arena, around crowds, loud noise, and flashing lights.
• Continuous standing and walking, including up and down stairs.
• Ability to lift and carry up to 25 pounds.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor