Box Office Ticket Seller at ASM Global in Lubbock, TX

POSITION: Box Office Ticket Seller

DEPARTMENT: Box Office

REPORTS TO: Box Office Manager

FLSA STATUS: Part Time, Non-Exempt, Hourly

LOCATION: Buddy Holly Hall, Lubbock, TX

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Job Summary

Join the team at Lubbock’s brand new, state-of-the-art performance venue. Buddy Holly Hall offers a wide variety of entertainment and events benefiting the City of Lubbock and surrounding communities.

The Ticket Seller is responsible for selling tickets to the general public from the Box Office using Etix ticketing system, while providing general information to guests. This position requires working events, which occur mostly in the evening, nights and weekends.

Essential Duties and Responsibilities

• Assist guests at the Box Office Will-Call window and resolve all issues/problems
• Create an exceptional experience for all guests through a safe, clean, and friendly environment
• Familiarize self with the different venue layouts
• Answer questions regarding events, tickets, & schedules
• Balance monies at end of shift with supervisor
• Assist with the restocking of Box Office supplies
• Follow all operational policies and procedures for Box Office operations and Event Center
• Assist with concessions cash, balancing drawers, and preparing deposits.
• Other duties as deemed necessary or as directed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

• High school diploma or a general education degree
• 2 years computerized Box Office experience is preferred
• Preferred experience working with Etix ticketing or other ticketing system; as well as office equipment: copier, computer/keyboard, telephone, fax, and ticket printers

SKILLS & ABILITIES

• Cash handling experience
• Advanced knowledge of computerized ticket sales, preferably the Etix system but not required
• Candidates must be computer literate and able to maintain a guest friendly, quality service attitude at all times
• Excellent communication and problem-solving skills
• Strong customer service skills and sense of public relations
• Ability to follow oral and written instructions
• Ability to meet high standard of cleanliness and appearance
• Ability to work independently or with a team
• Proven ability to attend to details
• Bilingual in Spanish is a plus but not required
• Proven job reliability, diligence, and dedication

Other Qualifications:

• Employee must have reliable transportation to and from work

WORKING CONDITIONS

Location: On Site at The Buddy Holly Hall, Lubbock, Texas

• The noise level in the work environment is usually moderate, however, during events, the noise level may be loud

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Position requires the ability to sit for extended periods of time, stand, walk, reach with hands and arms, talk and hear, use hands to reach and handle tickets, money and receipts
• Position also requires the ability to lift and/or move up to 25 pounds

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor