Operations Analyst at Ash in New York, NY

Summary: Ash is a company that delivers infrastructure for health plans and digital-health organizations to offer at-home testing programs. They are seeking an Operations Analyst to manage day-to-day operations and improve processes by bridging the gap between labs, support, and technical teams. Responsibilities: - Become a subject matter expert in Ash’s platform and products. Stay up-to-date on changes to our system that may impact customers - Crosstrain on patient support, lab and basic technical resolution processes - Devise process improvement strategies where gaps are identified - Implement new processes as needed - Support ticketing system data management and devise data processing strategies - Monitor lab partner compliance across network through ticket management and SLA monitoring - Perform quarterly audits and organization of lab validation data - Perform quarterly audits of reference range database - Devise and implement provider services quality auditing process - Support common technical process triage and resolution Required Qualifications: - 1-3 years experience, preferably in the healthcare industry or in technical support role - Ability to follow and maintain procedures diligently, especially documentation and escalation protocols - Strong written communication, time management and organizational skills - Experience using and learning basic software and data tools (Ash-built systems, HelpScout, Zendesk, Google Suite, CRM) Required Skills: Healthcare industry experience, Technical support experience Important Skills: Data management strategies, Process improvement strategies, Software, data tools Nice-to-Have Skills: Time management skills Benefits: Full health benefits (medical, dental, vision), Stock options, 401k program, Unlimited vacation time, Company provided team lunches