Alternate Program Manager/Academic… at Ascensus Global · JBLM -…

ABOUT US: Ascensus Global, Inc. (formerly MultiLingual Solutions, Inc.) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of successful experience providing professional language services, foreign language and cultural training, and analysis support to a broad client base consisting of more than 40 U.S. military and intelligence customers, as well as over 2,000 civilian government, commercial and non-profit organizations in various fields. With ISO 9001:2015 and 17100:2015 certifications, AGI provides services in more than 100 languages, employing innovative technologies and methodologies and applying best practices from both the Government and commercial arenas to advance each customer’s unique communication and operational objectives throughout the U.S. and across the globe.

POSITION SUMMARY: We are actively seeking an Academic Coordinator/Alternate Program Manager to support a country-wide language training government contract.

ESSENTIAL RESPONSIBILITIES:

Academic Coordinator Responsibilities:

• Improve instructor performance and student learning outcomes by mentoring, coaching, and guiding language instructors on instructional methods, classroom engagement, and best practices aligned with contract requirements.
• Design, develop, revise, and maintain high-quality curriculum materials, lesson plans, course modules, and instructional resources that support adult language learners and contract objectives.
• Design, develop and implement a 40-hour annual instructor mandatory training each year.
• Support end-to-end instructional design and curriculum improvements by conducting needs analysis, helping define learning objectives, structuring course materials, refining assessments, and evaluating instructional effectiveness.
• Increase program consistency and accessibility by managing LMS and SharePoint-based instructional content, organizing materials by language and proficiency level, and coordinating with technical support to maintain system availability.
• Plan, assign work, monitor and assist with team member performance reviews.
• Train team members in response to identified performance shortfalls.
• Author or co-author new training materials and substantially revise existing lesson plans or course content as needed to support instructional quality and contract objectives.
• Conduct instructional design activities, including needs analyses, development of learning objectives, course structuring, assessment support, implementation planning, and evaluation of instructional effectiveness.
• Prepare academic reports on classroom activities, instructional quality, student feedback, and instructor performance, including program specific submissions and data-driven analysis.
• Ensure quality control of course delivery.

Alternate Program Manager Responsibilities:

The Academic Coordinator shall serve as the Alternate Program Manager and assume the following responsibilities only during the Program Manager’s approved leave or temporary absence:

• Oversee day-to-day contract operations, ensuring continuity of services, compliance with contract requirements, and timely execution of scheduled language training.
• Coordinate task orders for the delivery of language instruction, manage instructor availability, and assign or reassign instructors as necessary to meet course delivery schedules.
• Serve as the primary point of contact for the customer and company leadership regarding operational matters, addressing time-sensitive issues and escalating concerns as appropriate.
• Monitor contract performance, address operational and staffing issues, and ensure quality control and uninterrupted delivery of language training.

SECURITY CLEARANCE: All personnel hired are required to possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation as a condition of employment.

QUALIFICATIONS:

• A minimum of a Master’s Degree (MA) in (Applied) Linguistics, Second Language Acquisition, Cultural Anthropology, Cross- cultural Communication, Instructional Design, or a related field; or a Bachelor’s Degree in a Foreign Language (with teaching concentration), Applied Linguistics, Second Language Acquisition, Cultural Anthropology or Cross-cultural Communication, or Instructional Design AND five years of adult education experience.
• A minimum of five years of demonstrated managerial experience dealing with personnel and program/project management.
• The Program manager shall be familiar with adult education as it relates to Military Servicemembers and have broad knowledge of military vernacular and customs and courtesies.
• Strong verbal and written communication skills.
• At least 10 years of military experience or experience directly supporting the military.
• Minimum of three years of demonstrated experience as a teacher trainer in SLA methodology or English as a Second/Foreign Language (ESL/EFL) methodology.
• Experience as a personnel manager or teacher mentor.

PREFERRED QUALIFICATIONS:

• Command Language Program Manager experience, Military Linguist experience, Military Language Instructor experience.

WORK ENVIRONMENT:

• Be available between the hours of 7:30 AM to 4:30 PM Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons.
• Be located at the JBLM Language and Culture Center, JBLM, WA.

PAY RANGE:

Ascensus Global (AGI) pay range and level will be determined by general factors, including education, geographic location, contract labor categories, experience, knowledge, skills, and abilities, or market data.

BENEFITS:

Our benefits package includes health and welfare options (medical, dental, vision, and health savings account), short and long-term disability, company-paid life insurance, additional voluntary coverage, a 401(k) plan, paid time off, and holiday pay.

AGI is committed to equal employment opportunity without regard to race, color, ethnicity, national origin, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion, disability, military/veteran status, or any other characteristic or condition protected by federal, state, or local laws. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination regardless of their physical/mental disability or veteran status.