Call Center Representative (Temporary) at Ascensus in Remote

Summary: Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within the service center teams, ensuring high quality service to all callers. Responsibilities: - Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner - Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions - Process financial and non-financial transactions timely and accurate - Demonstrate flexibility and team-orientation - Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients Required Qualifications: - High school diploma or GED, and further applicable education or equivalent experience - Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems - Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast - Ability to handle stressful situations regarding urgent customer needs - Advanced proficiency with Excel and database applications, including formatting and formulas - Computer proficiency is required - Excellent listening, verbal and written skills - Detail oriented, flexible, and self-motivated Preferred Qualifications: - 1+ years of call center or customer service experience preferred Required Skills: Microsoft Office, Excel, Claims processing, Benefit card systems, Database applications