Patient Service Representative Surgery General at Ascension · Columbia

Summary: Ascension is a leading nonprofit Catholic health system dedicated to reimagining healthcare. The Patient Service Representative will provide a warm welcome to visitors, manage patient schedules, assist with insurance verifications, and maintain office organization to ensure a smooth patient experience. Responsibilities: - Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date - Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync - Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy - Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming Required Qualifications: - High School diploma equivalency OR 1 year of applicable cumulative job specific experience required - Required professional licensure/certification can be used in lieu of education or experience, if applicable Required Skills: Insurance Authorization Verification, Medical Record Management, Appointment Scheduling, Billing and Co-payment Assistance, Clerical Support Benefits: Paid time off (PTO), Various health insurance options & wellness plans, Retirement benefits including employer match plans, Long-term & short-term disability, Employee assistance programs (EAP), Parental leave & adoption assistance, Tuition reimbursement, Ways to give back to your community