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IT NOC/Batch Operations, Experienced at Ascendiun · El…
Skills
Job Description
Your Role
The Command Control Center (BSOC) team is responsible for executing and monitoring batch operations and Technology Operations Center (TOC) events to assure successful execution and completion within required timelines. The Batch / TOC Operator will report to the Shift Supervisor . In this role you will provide L1 support for BSOC Operations and in general, work with other operations teams to ensure batch and enterprise applications are operating efficiently and drive continuous improvement. You will resolve incidents with support of L2 and L3 teams and drive problem management to ensure incidents do not recur and develop solutions that improve business outcomes for BSOC Operations.
Responsibilities
Your Work
In this role, you will:
Execute and monitor batch operations and network operations center (NOC) events to assure successful execution and completion within required timelines.
Provide technical direction and proactive solutions to ensure optimal performance of batch schedule and ensure compliance with batch window.
Provide secondary level of support, analysis, troubleshooting, and triage to resolve batch operations and/or NOC events.
- Support and lead major incident response during graveyard hours, ensuring service restoration and operational stability before business hours begin.
- Serve as the primary overnight point of contact for graveyard hours Service Desk escalations, ensuring timely assessment and appropriate routing.
- Develop and continually refine NOC documentation and other enterprise monitoring policies and ensure NOC tools can meet requirements.
- Collaborate with business and IT teams to translate requirements/requests into design and implementation of updates or additions to batch schedule or NOC events.
- Monitor batch jobs, application health, and system alerts using enterprise monitoring tools (e.g., BigPanda, Dynatrace, Splunk, SolarWinds and Tidal).
- Ensure batch jobs complete successfully within defined SLAs and business timeframes.
- Identify failed, delayed, or abnormal job executions and take corrective action.
- Monitor application logs, dashboards, and metrics to detect performance or availability issues.
- Respond to alerts and incidents according to defined operational procedures and escalation paths.
- Escalate complex issues to application development, infrastructure, or vendor support teams.
- Identify recurring issues and recommend automation or process improvements.
- Assist in improving alert quality to reduce noise and increase actionable alerts.
Qualifications
Your Knowledge and Experience
Requires a bachelor’s degree or equivalent experience.
Requires at least 3 years of prior relevant experience.
Prefer 1 year of experience with an enterprise job scheduler and/or network operations or monitoring role.
Proficiency with monitoring tools like BigPanda, Dynatrace, Solarwinds, and Splunk is preferred.
Requires availability to work a scheduled overnight shift from Saturday to Wednesday from 11:00 pm to 8:00 am or Monday to Friday 11:00 pm to 8:00 am.
Proficiency with MS Office applications, Service Marketplace, and reporting or dashboarding tools.
Strong analytical skills with the ability to troubleshoot and resolve complex technical issues.
Experience with cloud services, automation, and scripting with Bash, PowerShell, or Python is preferred.
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About Company
About Stellarus and the Ascendiun Family of Companies
Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors.
Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.
Stellarus’ vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus’ objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California’s vision by using innovation to improve quality, affordability, and experience for members.
To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.
Our Values:
At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.
Our Workplace Model:
We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:
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For most teams, this means coming into the office two days per week.
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Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
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For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.