Customer Service Specialist at Arxada in Shanghai, Shanghai, China

Customer Service Specialist Location: CN - Suzhou Customer Service Specialist Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection. With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success. Job Description: Customer service: Customer master data creation & update in system. Order processing (system & physical) arrangement and follow up in timely accurate manner Timely billing and connect with Finance of billing relevant activities. Receive, record and follow up on customer complaints. Arrange domestic transportation with appointed service agents and ensure smooth delivery execution. Monitor order shipment progress and ensure on time delivery. Maintain and keep sales order and shipping records. Sales Support: Support sales on quotations & price registration. Responsible for the issuance of order instructions to ensure accurate timely order fulfillment. Support sales with sample arrangement & shipping to meet customer requirements and lead times. Collect and organize internal information to complete customer requirement questionnaires in line with company standards. Support end-to-end logistic coordination and monitor delivery progress. Support on receivable, overdue, payments. Support sales on customer satisfaction survey collection and improvement. Other supportive tasks when needed. Qualifications & Experience: - Bachelor Degree - 5-10 years working experience in relevant field - Fluent in both oral and written English - Japanese is preferrable Arxada has world class offering intwo distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. CN11 Additional Locations: CN - Shanghai - Lab