This role helps employees get the HR support they need, when they need it. As a Bilingual HR Specialist, you will provide clear, caring, and accurate support across HR programs, systems, and employee questions. Your work will help create a smooth employee experience, from onboarding through day-to-day support and routine HR updates. This is a great opportunity for someone who enjoys helping people, values accuracy, and wants to grow in a role that supports wellbeing, inclusion, and service.

• Respond to employee requests and questions with professionalism, care, and attention to detail.
• Support employees throughout onboarding and the employee lifecycle by providing timely guidance and information.
• Process employee transactions and updates in Oracle, ensuring data is accurate, complete, and handled confidentially.
• Provide first-level support for HR tools, processes, programs, and routine employee inquiries.
• Resolve routine issues, document activity, and track work through the ticketing system.
• Identify opportunities to improve HR processes, workflows, and the employee experience.
• Prepare reports, gather information, and maintain employee records, policy materials, and HR communications as needed.
• Support HR functional areas such as recruitment, staffing, employee records, employee relations, compensation, training, and compliance activities as needed.

• Have 2+ years of experience supporting HR programs, processes, operations, or a related field.
• Hold a high school diploma or equivalent qualification.
• Have experience working with HR systems and processing employee-related transactions.
• Are proficient with Microsoft Office applications, including Outlook.
• Bring a customer-focused mindset and enjoy helping others.
• Communicate effectively, both verbally and in writing, while handling sensitive information with professionalism and confidentiality.
• Adapt quickly to new tools, systems, and processes, and are eager to learn.
• Advanced proficiency in English and French.