Technician – Pro

Department: Service Reports To: Service Manager

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Overview

Artex Truck Center, Inc., is the International® Truck Dealership in Texarkana, U.S.A. As many of our long-term customers know, Artex Truck Center, Inc., started out in 1991 in Texarkana, Texas as Texas Timberline, Inc. After sixteen successful years at that location we were able to fulfill our dream of expanding the business. In 2006, Artex Truck Center, Inc., began operations in a new 33,000 square foot facility on Interstate 30 in Texarkana, Arkansas. Artex Truck Center take’s pride in the success of this family-owned business and credit their customers, many of whom are considered family.

Our Service Department features a 21-bay service area and is staffed by technicians with years of expertise and experience. Their goal on every vehicle is expert repair in a timely manner – getting you up and running and back on the road as quickly as possible. Our technicians are certified in International® Diesel, CAT and Cummins Engine, Allison Transmission, and Eaton/Dana Drivetrain repair.

Artex Truck Center, Inc., strives to provide quality service and has achieved the rank of International® Diamond Standard Dealer.

The Pro Technician’s main responsibility is to perform high quality maintenance and repairs on International Motors and IC Bus products. The Pro Technician’s competencies and continuous improvement of technical knowledge and skills, combined with a commercial mindset, will ensure high-level performance and customer satisfaction.

Satisfied customers, on-time delivery, and safety at work are achieved by following defined processes, standards, and guidelines. A Pro Technician also acts as an improvement coordinator for both people and processes in the workplace. The Pro Technician contributes to customer satisfaction, dealer profitability, and safety on our roads.

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Benefits

• Health Insurance
• Vision
• IRA
• Paid Time Off (PTO)
• Competitive Wages
• Flexible Scheduling
• Performance Based Bonuses

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Key Responsibilities

• Prepare for service by reviewing repair orders, gathering tools and information, and ensuring required parts are at the work bay for efficient repairs.
• Perform maintenance and repairs safely and accurately by following established procedures—inspecting vehicles, using diagnostics, securing parts, addressing issues, and handling materials properly.
• Complete repairs on time by preparing vehicles, sourcing parts and information, managing deviations, returning unused parts, cleaning the workspace, documenting work, and reporting additional issues.
• Wrap up service tasks by documenting work in the repair order, clocking out, completing handovers if needed, and preparing the next job.
• Mentor colleagues and apprentices by sharing expertise, offering hands-on training, and providing guidance to build skills and confidence.
• Promote safety and compliance by coaching on procedures, encouraging safe behavior, and ensuring tools and equipment are properly maintained.
• Maintain product knowledge of International and IC Bus offerings to support repairs, align with business goals, and perform duties accurately.
• Apply technical expertise in troubleshooting, vehicle systems, tools, and documentation to perform service and repairs independently.
• Use software and digital tools to perform diagnostics, access repair information, manage work orders, and improve service efficiency.
• Communicate effectively with team members, customers, and leadership to promote understanding, collaboration, and positive outcomes.

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General Knowledge and Skills You Will Need

• Deliver exceptional service by maintaining consistent communication, understanding needs, and ensuring a positive, solution-oriented experience.
• Take proactive action to address challenges, identify opportunities, and drive continuous improvement without waiting for direction.
• Inspire and motivate others by fostering confidence, resilience, and a shared sense of purpose in a goal-driven environment.
• Develop and follow plans to achieve objectives, organize group tasks, and allocate resources for efficient operations.
• Solve routine issues with effective, customer-focused, and cost-efficient solutions that ensure satisfaction and efficiency.
• Collaborate across departments to achieve shared goals and contribute to a positive, team-oriented workplace.
• Communicate openly and respectfully with all stakeholders to promote active listening, clear dialogue, and collaborative problem-solving.

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Desired Education and Experience

• High school education or equivalent
• Medium or heavy duty technician, equivalent experience or qualification
• Applicable certifications related to industry, products and/or safety
• Currently maintains or can obtain Commercial Drivers License (CDL)

This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate. We are an Equal Opportunity Employer.