Client Success Associate

Summary: Arrive Logistics is a leading transportation and technology company in North America, committed to providing a meaningful work experience and fostering personal and career development. As a Client Success Associate, you will manage daily operations of client accounts, focusing on load building, scheduling, and ensuring timely communication with customers and carriers. Responsibilities: - Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution - Focus on accuracy and timeliness while building loads for our customer account(s) - Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network - Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates - Communicate with customer contacts proactively when a shipment will be delayed - Understand the Customer’s committed lanes and when to accept or reject loads being tendered by the customer - Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunities - Consistently working towards expanding your relationship with your customer contacts by delivering timely and professional communication - Work with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service - Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible rate - Prioritize exceptions by working with the Carrier team to provide timely updates to customers - Proactively work with management to determine any potential concerns for aging for your customer Required Qualifications: - Bachelor's degree in a relevant field of study preferred - Proven demonstration of commitment and work ethic in a school or work setting - Fast-paced and able to multitask in a high-pressure environment - Polished communicator with exceptional interpersonal skills, both verbal & written - Able to take verbal/written instruction and execute with confidence Required Skills: Load building, Scheduling, Shipment tracking, Data entry, Customer service Benefits: Comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage., Matching 401(k) program., Learning opportunities through our Employee Resource Groups., Office wide engagement activities, team events, happy hours and more!, Casual dress code., Relocation packages., Company paid holidays, paid vacation time and wellness days., 100% paid parental leave when you become a new parent., Free counseling sessions through our Employee Assistance Program.