Food Service Foreman - Camp Foster SPOT… at Army & Air… · Okinawa…

Supervises a shift operation in a food activity operation. This position requires associate to be friendly and passionately focused on delivering a personalized customer experience. Actively communicates/promotes the benefits of the Military Star Credit Card to customers in order to drive sales growth and increase customer loyalty.

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Our Focus

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen, and their families.

Job Qualifications

Six months of restaurant or related food service operations experience. Or Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

SOFA RELATED REQUIREMENTS/ADDITIONAL CONSIDERATIONS: Applications will be accepted from locally available U.S. citizens who do not have dual Japanese and U.S. citizenship. U.S. citizens who have either permanent or temporary Japanese residency (i.e. “zairyu card” holders) will be required to have their Japanese residency status cancelled as a condition of being employed in an Exchange U.S. payroll position that results in the applicant having “SOFA status” under Article I.(b) of the U.S. – Japan Status of Forces Agreement (SOFA). With “SOFA status” the selectee will be exempt from Japanese taxes on income earned from the Exchange, enjoy duty-free purchase privileges at the Exchange and Commissary as well as other benefits arising from having “SOFA status.” Having “SOFA status,” however, also means the selectee will represent the United States in Japan in a quasi-Ambassadorial role. The selectee will thus need to ensure that they consistently conduct themselves in a manner that does not reflect negatively on the United States, the United States Forces, Japan, or the Exchange. That in turn means that the selectee will be held accountable for off-base misconduct – and in particular off-base criminal misconduct. The selectee must understand and accept that while the facts of each case that arises will be reviewed individually, off-base criminal misconduct will often result in separation for cause.

RESUME REQUIREMENTS: In compliance with President Trump’s Executive Order 13932, the Okinawa Exchange will only review applications from candidates whose resume is 2 pages or less.

We highly recommend attaching a resume and ensuring that it is up to date, matches the information on your profile, and to include your current legal status in Japan (SOFA dependent, active duty, contractor, resident, tourist, etc.)

Major Duties

Supervises the preparation and sale of food items during an assigned shift. Receives, verifies and checks quality of food/supply items. Estimates and orders food/supplies as required. Greets each customer upon contact. Assists customer by listening to needs, offering suggestions and thanking customer for their business. Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience. Prepares, maintains, and processes accounting and facility operational reports. Participates in the establishment and achievement of service and sale goals for the food operation. Ensures optimum stock availability by supervising or participating in periodic stock counts and inventory(s) and updates merchandise control records. Maintains/controls personnel cost and productivity standards. Performs the duties of subordinate associates as required by workload. Opens and/or closes the facility in accordance with published policies/regulations. Ensures the security of cash, fixed assets and inventory and complies with fire, safety, sanitation and security regulations. Initiates work orders for repair and maintenance. Supervises assigned associates. Establishes work schedules, assigns and distributes work; counsels; prepares performance reviews, approves/disapproves leave slips; trains associates, recommends actions and performs other supervisory functions. Responsible for enforcement of all name brand fast food (NBFF) and Exchange standards. Must complete ServSafe (5640) and applicable fast-food certification(s) within 90 days of hire. Keeps abreast of, actively supports and as required, implements the provisions of pertinent public laws, executive orders, and directives relating to the Federal Equal Opportunity (EEO) program within the Exchange. Performs other duties as assigned.