Customer Service Representative at Armstrong… · New York

Summary: Armstrong Fluid Technology is a leader in fluid-flow technology, fostering a community of innovation and excellence. As a Customer Service Representative, you will play a pivotal role in fostering strong customer relationships through effective communication and service delivery. Responsibilities: - Maintain proactive and efficient communication with customers, promptly addressing their individual needs with professionalism - Handle customer inquiries via telephone and email, ensuring a polite and courteous approach at all times - Adhere to established policies and procedures to consistently meet service standards and business objectives - Collaborate closely with internal departments to ensure smooth service delivery and achieve business goals - Maintain accurate records of customer contracts and manage order processing efficiently - Update and maintain customer data files to ensure integrity and accuracy - Process customer change orders and manage Sales Returns Goods according to procedures - Enter and confirm customer orders in the Manufacturing Planning System - Manage regional order backlog and expedite orders as needed - Proactively communicate delivery status and address any issues promptly - Coordinate with finance on account matters, keeping customers informed as necessary - Collaborate with sales, procurement, and production teams to ensure timely deliveries and resolve issues - Efficiently handle customer complaints, ensuring satisfactory resolutions Required Qualifications: - Must be eligible to work in the United States - This role is not eligible for visa sponsorship - High school diploma or equivalent; additional education is advantageous - Minimum one year of customer service experience is essential - Ability to work independently and collaboratively within a team environment - Enthusiastic attitude with strong problem-solving skills - Moderate computer skills and proficiency in using an MRP System - Proactive approach and ability to adapt to new processes - Proficiency in technical writing and strong interpersonal communication skills - Strong analytical skills to simplify complex problems and provide clear recommendations - Effective leadership skills focused on collaboration and achieving results - Open and authentic communication style in all interactions Preferred Qualifications: - Experience in HVAC business is a plus Required Skills: Customer service, MRP system, Order processing, Data management, Analytical skills, HVAC business Benefits: Medical/Dental/Vision insurance on the first day of employment., 401k match up to 5%., Paid Holidays, Paid Time Off, Employee Assistance Program (EAP), Annual safety shoe and safety glasses reimbursement.