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Technology Support Intern at Arlington County in Arlington, VA
Skills
Job Description
This is a one-year, full-time, paid Internship Program.
IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.
The Department of Technology Services is seeking a Technology Support Intern to join our team! The Customer Experience division provides leadership in the area of technology support, including setting standards around providing staff and the community with simple, empowering experiences. The division has responsibility for the following functions: Help Desk support, Cellular and Voice line support, Audio Visual support, Asset Management, Service Management, Knowledge Management, and Technology Adoption. The Technology Support Intern would collaborate across teams to help develop and deliver technology services.
Responsibilities
Major Job Duties:
- Working with customers to understand and document needs and requirements;
- Designing draft workflows, processes, forms and resources to meet customer needs;
- Creating knowledge articles for technicians and/or customers;
- Documenting processes and workflows;
- Testing customer solutions; and
- Soliciting and implementing customer feedback.
The ideal candidate is an avid learner and problem solver who puts the customer at the center of planning and service delivery. The individual understands the value of feedback as a tool for improvement and is excited by solutions that make life easier for the people we serve.
Arlington County is an innovative local government in Northern Virginia seeking motivated candidates for one-year internship opportunities across multiple departments. These roles are ideal for recent graduates and current graduate students with limited professional experience who are looking to kickstart their careers.
Interns gain hands-on experience supporting key County initiatives while participating in a structured cohort-based development program. Throughout the year, interns work under the mentorship of senior staff, contributing fresh ideas, improving processes, and leveraging technology to enhance organizational effectiveness, all while familiarizing themselves with a public-sector environment.
Qualifications
Minimum Qualifications:
Recent, 2025 and/or 2026 college graduates earning either a Bachelor’s or a Master’s degree* in the area of consideration prior to the start date of the Cohort Program (Sept. 2026) must have:
- No professional-level work experience (less than one year) in the internship field; and
- You may be a currently enrolled student in a Master’s degree program related to the internship, but you must not have significant professional-level work experience in the internship area and must be available to work during designated hours.
Degree Requirements: Computer Science, Computer Engineering, Human Centered Design, Technology Information Systems, or a related technology-based major/discipline.
Desirable Qualifications: Preference may be given to applicants with one or more of the following:
- G.P.A. of 3.0 or above and applicants may be asked to provide certified official transcripts;
- Customer support management systems for support-related tickets;
- Project or sprint planning and management; and/or
- Internal or external communication campaign planning and distribution.
Special Requirements
Background Check: A pre-employment criminal records check will be conducted. It will include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You will be required to sign a release authorizing the County to obtain your background information.
Driver's License: Applicant must possess, or obtain by time of appointment, a valid driver’s license, and must provide or authorize Arlington County to obtain a copy of official driving record. Any offer of employment may be contingent upon favorable review of the applicant’s driving record. Alternatively, the applicant must have the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite.
Letter of Interest: A complete application includes a letter of interest. Please attach your letter to this application detailing your background and experience and how they have prepared you for this position.
Resume Requirement: A complete application includes a resume. Please attach your resume to the application and verify that the details of your application provide further evidence of your experience and qualifications as displayed on your resume.
Please complete each section of the application including the supplemental questions. Your responses to the supplemental questions are required because they provide us with specific information necessary to evaluate your qualifications for this position. These responses are considered part of the selection process. A resume may be attached; however, it will not substitute for a completed application. Incomplete applications will not be considered. Please do not write "see resume" as a response to the questions.
Additional Information
Work hours: This is a full-time position (40 hrs/week) Monday - Friday, 8am to 5pm with some flexibility and telework opportunities available upon prior approval from the supervisor. This is not a fully remote opportunity. Employees will be expected to be in the office at the discretion of the Supervisor and needs of the agency as well as to attend in-person classroom training.
Applicants may be asked to provide certified official transcripts.
Starting salary is commensurate with the qualifications and experience of the candidate selected.
All Cohort Interns are eligible for County government employee benefits that include health, dental and leave.
Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.
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