Coordinator Senior, International… at Arizona State… · Tempe

Job Profile:

Student Support Specialist 2

Job Family:

Student Support Services

Time Type:

Full time

Max Pay – Depends on experience:

$51,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Job Description:

Position Salary: $51,000 per year

At Arizona State University, we measure ourselves not by whom we exclude, but rather by whom we include and how they succeed. In Admission Services, we are passionate about helping students find their right university fit and working together as a team to achieve our enrollment goals. If you are solution-oriented, love helping people, believe in the transformative power of higher education and enjoy working in a fast-paced environment, then you will thrive in Admission Services.

Under administrative direction, performs work of considerable difficulty in coordinating and directing the activities and functions of a project or program. Independently ensures that the goals and objectives of the project or program are accomplished in accordance with priorities, time limitations, funding limitations or other specifications.

Essential Duties:

• Manages and oversees on-campus daily operations of the Admission Services front window experience and in-person customer service.

  • The Admission Services front window hours of operation are 8 a.m. to 5 p.m., Monday through Friday, and observes university closures.

• Serve as the primary point of contact at the front window, delivering a warm, professional, and solutions‑oriented experience for all visitors.

• Manage a fast‑paced environment with shifting demands while maintaining accuracy and composure.

• Utilize strong de‑escalation skills to navigate challenging conversations and resolve conflicts with empathy and clarity.

• Assess complex or sensitive cases, gather necessary information, and determine appropriate next steps using available resources.

• Collaborate with internal teams to ensure seamless handoffs and coordinated support for customers.

• Stay informed on policies, procedures, and resources to provide accurate guidance and consistent service.

• Uphold confidentiality and handle sensitive information with discretion and professionalism.

• Supervises a small team of student workers.

• Manages and trains staff and students on the Admission Services front window knowledge that includes, but not limited to: ASU admission policies and procedures, necessary technology systems to support engagement with prospective students and families, along with coaching and mentoring skills and behaviors in providing excellent customer service based on the AEE values.

• Develops strong relationships with prospective students and their family members, counsels and confers with students interpreting and providing program procedures, policies, goals and objectives through phone contact, a variety of electronic media, and face-to-face meetings to ensure a seamless transition to university.

• Utilizes PeopleSoft and ASU online information systems to monitor and accurately inform prospective students.

• Utilizes CRM to record phone interactions, correspondence, monitoring and follow up of prospective student information in a timely manner.

• Effectively integrates enrollment strategies and action items through meaningful and productive interactions with students.

• Provides assistance with various student visit programs and events including on and off campus functions.

• Ensures appropriate levels of productivity are maintained by managing CRM data, reporting to the Associate Director of International Recruitment to improve processes and procedures.

• Maintains and updates databases and spreadsheets, conducts database queries using PeopleSoft Campus Solutions, Salesforce or other software programs.

• Develops and maintains various procedural manuals and training materials.

• Serves as a liaison between recruitment and applicant services teams across campuses for departmental procedures/policies and front window assistance.

• Liaison between Admission Services and other Academic Enterprise Enrollment departments; along with the Dean of Students and others located in the Tempe Student Services building

• Participates in general recruitment team meetings in support of gaining insight to provide exceptional customer service in-person, over the phone and through email.

• Perform other duties as assigned.

• When requested, travels domestically or internationally and performs some or all of the previously listed tasks during those trips.

Desired Qualifications:

• Evidence of being bilingual in English and a second language is preferred.

• Experience with student recruitment and admission practices.

• Experience in the principles and practices related to academic advising, recruitment/retention, and/or other student support functions.

• Experience in developing and maintaining productive working relationships.

• Experience in using organizational and time management skills.

• Knowledge of the appropriate handling and management of confidential, proprietary and privileged documents and information.

• Knowledge of University policies and procedures.

• Ability to manage multiple high priority activities requiring considerable coordination and follow through to meet requirements.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.

• Frequently required to stand for varying lengths of time and walk moderate distances to perform work.

• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.

• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.

• Communicate to perform essential functions.

• Occasional travel, involving operation of a motor vehicle.

• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

• This position receives regular review of objectives.

• Occasional evenings and weekends are expected.

• This position is not eligible for full remote or hybrid due to the front desk responsibilities.

Department Statement:

In support of the university’s mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes, and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise and EdPlus. AEE comprises the following units: Academic Enterprise Communications; Academic Enterprise Enrollment Solutions; Admission Services; Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center; Technology and Data Solutions; and University Registrar Services.

Academic Enterprise Enrollment core values: 

• Make the human connection: We commit to listen, offer empathy and show compassion.

• Drive success with teamwork: We solve problems with collaboration and creativity. 

• Promote a thriving community: We recognize work-life balance and embrace our individual differences.

• Go above and beyond: We share our time, talents and expertise to make an impact in all that we do.

• See the extraordinary through our efforts: We support those who are pursuing their dreams. 

• Lead with respect and positive intent in every situation: We communicate openly, genuinely and with transparency. 

ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message from ASU President Michael M. Crow to future ASU employees.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$21618.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.