Compliance Quality Assurance Specialist at Arizona… · Location…

Overview

Arizona College of Nursing is a rapidly growing, nursing school that transforms people’s lives by preparing them for careers in nursing and improving communities through the care its graduates provide. As a leading nurse educator, Arizona College of Nursing offers students the opportunity to earn a bachelor’s in nursing in 3 years or less with qualified transfer credits. Our quality nursing curriculum prepares students for an in-demand career to help communities overcome the chronic, well-known, and increasing nursing shortage. Through the execution of a targeted growth strategy, the college plans to meet the growing demand for nurses by launching campuses in markets where bachelor’s prepared nurses are needed. Putting students first, we are dedicated to providing students with an exceptional education in growing healthcare fields; teaching them relevant, required skills for today and the future. Our culture is positive, supportive, and collaborative. As a team, we continually embrace our core values:

Passion: We love helping others succeed.Excellence: We strive to be the best.Adaptability: We learn, in part by trying new ideas.Accountability: We own our results.Integrity: We do the right thing.

Responsibilities

The Compliance Quality Assurance Specialist reviews the Admission Advisor/Representative and Financial Aid Officer interactions with students. The Compliance Quality Assurance Specialist partners with the admissions and finance teams to ensure students receive accurate information that meets all College policy, accreditation standards, state regulations, and the Department of Education requirements.

• Conduct call reviews of Financial Aid Officer student calls and drawing on own knowledge and experience of regulatory requirements, identify and highlight areas of risk.
• Conduct call reviews of Admission Advisor/Representative student calls and drawing on own knowledge and experience of regulatory requirements, identify and highlight areas of risk.
• Compose correspondence, both routine and for special circumstances, as deemed needed by the department and direct supervisor.
• Interpret and provide subject matter expertise on policies in college catalog(s),internal policies, and when needed.
• Contribute significantly to the ongoing accreditation of the College through ensuring strict adherence to company policies, accreditation standards, state regulations, and Department of Education requirements through interpretation, subject matter expertise, and independent research.
• Maintain strict adherence to confidentiality.
• Complete 100% of scheduled monthly quality call reviews.
• Assists with special projects, cross-functional initiatives, and additional responsibilities as assigned to support departmental and organizational objectives.
• Report on call review audits to direct supervisor, monthly.
• Contribute to the team culture in a positive manner.

Qualifications

To perform this job successfully, an applicant must have professional demeanor, the ability to work independently, understand goals and deadlines and possess excellent communication and organizational skills.

• Associates degree from an accredited institution or equivalent skills and experience is required. Equivalent skills and experience is generally five years’ experience in Higher Education in a student facing admissions or financial aid department.
• Possess proficiency in Microsoft Office Suite (Excel, Word, Outlook, Share point, Teams).
• Excellent time-management skills.
• Strong listening skills.
• Detail-oriented.
• Excellent oral and written communications skills.
• Experience in the customer service required.
• High sensitivity to the confidential nature of the work.
• Previous experience working for a college or university required.
• Excellent verbal and written communication skills.
• Team-player who can also work independently.
• Strong organization and time-management skills.
• Strong Typing Skills

Preferred

• Previous quality assurance call review experience preferred