Guest Experience Associate at Arizona… · Glendale

Position: Associate, Guest Experience – Part Time/Non-Exempt

Department: Guest Experience

Reports to: Manager, Guest Experience

Location: State Farm Stadium (Glendale, AZ)

Format: In-person

NOTE: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa (including F-1, H1B, OPT, CPT, etc.).

Cardinals Organizational Summary:

The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home.

As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League. Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community.

If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see what’s happening here.

Job Summary:

Are you excited about a career in the sports industry but unsure of how to take the first step? If so, the Arizona Cardinals Guest Experience position may be the perfect fit for you! We are looking for energetic, self-motivated, and positive individuals who have a passion for sports, live entertainment, and exceptional customer service. Our goal is to engage in meaningful interactions and create memorable experiences for all guests at State Farm Stadium. We'd love to have you join us for what is going to be an exciting season, so please apply today!

Primary Job Duties:

The Associate, Guest Experience role will have the daily responsibilities, without limitation, to include the following:

• Serve as a brand ambassador of the Arizona Cardinals Football Club, championing our organization
• Greet & welcome all fans who attend games and events with excitement and positivity
• Embrace the Cardinals Way and demonstrate our core values with consistency
• Maintain up-to-date knowledge on all team and stadium information to effectively communicate with all guests
• Have a high level of familiarity with the Cardinals Mobile App, and Interactive Stadium Map to assist with guest communication and problem solving
• Have a high level of attention to detail to maintain a safe and clean environment for all guests
• Ensure concerns are addressed and communicated to management
• Resolves guest concerns, complaints and compliments in a professional and efficient manner without unnecessarily referring guests to other team members – researching, offering solutions, multiple options, and strategies
• Go above and beyond by providing random acts of kindness for our guests, especially children and those visiting State Farm Stadium for special occasions to provide positive long-lasting memories
• Other duties as assigned

Qualifications/Requirements

• Education: High school diploma, or equivalent experience required, continuing education preferred
• Experience: 1-2 years of experience in guest support, client services, or equivalent experience
• Commitment to work ALL preseason, regular season, and playoff home games (nights, holidays, weekends, and weekdays included).
• Must be able to stand and/or exert well-paced mobility for periods for 10-12 hours in length.
• Excellent customer service skills to interact with guests and address their needs.
• Coachable and growth mindset.
• Strong verbal communication skills to convey information and recommendations effectively.
• Bilingual language skills preferred but not required.
• Ability to effectively work in a fast-paced environment with multiple competing priorities that require strong time management, organization, and prioritization.
• Highly motivated with a strong work ethic.
• Collaborative and team oriented.
• Able to maintain confidential information.
• Ability to lift up to 20-30 pounds on a regular basis.
• Flexibility to work ancillary events & Cardinals’ events including evenings, weekends, and holidays; hours may vary depending on business needs.
• Must complete all pre-employment forms and successfully pass a background check.

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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