Customer Service Agent- Mid Shift at Aristocrat Gaming in Lansing, MI

Summary: Aristocrat Interactive is seeking a full-time Customer Service Agent to join their team committed to excellence in the gaming industry. The role involves supporting players by providing information, troubleshooting technical issues, and ensuring a seamless gaming experience through various communication channels. Responsibilities: - Provide information and process inquiries about accounts, products, and services - Troubleshoot technical issues related to computer, tablet, and cell phone applications - Handle inbound calls, real-time chat, emails, and make outgoing calls - Communicate special marketing offers to VIP customers - Offer feedback on service failures or customer feedback - Uphold customer confidentiality and promote what we value - Stay updated on protocols and work towards set goals and targets of 70 contacts daily - Maintain all SLAs for chats and phone call inquiries in under 45 seconds Required Qualifications: - 0-2 years of inbound/support call center experience preferred - At least 21 years old with a High School diploma or equivalent experience; some college preferred - Excellent written and verbal communication skills - Ability to work a hybrid schedule with reliable internet and pass an internet speed test - Able to travel to the office for at least 50% of scheduled shifts - Must be camera-ready while working - Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm - Experienced with troubleshooting computers, smartphones, and tablets - Strong verbal, interpersonal, and written communication skills - Diligent with strong grammatical and typing/data entry skills - Able to work independently with initiative and discretion - Thrive in a fast-paced, dynamic environment while maintaining high customer service - Organized with excellent time-management skills Preferred Qualifications: - Previous technical support experience is an asset Required Skills: Inbound/support call center experience, Computer troubleshooting, Smartphone troubleshooting, Tablet troubleshooting, Windows Office Programs, Typing, Data entry Benefits: Health, dental, and vision insurance, Paid time off, 401(k) plan with employer matching