Product Technician at AriensCo in Brillion, WI

Product Technician Location: WI - Brillion At AriensCo, we build more than exceptional products – we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly. We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities. Our environment? We’re corporate, without being “corporate.” Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you’ll always have the freedom to create and contribute.  Our company vision is “Passionate People, Astounded Customers.” Quite simply: it revolves around people Speaking of people, you’re not just employee #1,762 to us. You’re family and your role is invaluable. Without exceptional people, we can’t continue to produce the amazing products we're known for around the world. Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community. Job Description: AriensCo is seeking a dynamic and motivated Product Technician to respond to technical questions about our products. THE DAY TO DAY... Answer and resolve in depth technical questions from our Dealers Complete Electrical diagnosis Basic engine and transmission troubleshooting Execute Warrant Pre-Approvals Basic warranty claim Processing Basic Consumer escalations not revolving around denied or out of warranty--   escalations where dealership, sales, and consumer need to be contacted to resolve Support customers, Ariens/Gravely dealerships and consumers, in regard to product set-up, operation, special applications, parts replacement, warranty and registrations Support customers by asking probing open-ended questions to aid in identifying and aiding in resolution of concerns Support dealers by evaluating, analyzing and offering assistance in regard to technical repairs on equipment Partner with internal resources, Engineering, Manufacturing, Parts, Sales, Customer Service and Accounting, to resolve, bring awareness and understanding to discovered issues for a successful resolution Communicate customer concerns to a Product Support Leader and/or the appropriate area as needed Take ownership of calls, emails or chats, effectively finding solutions for all customer types Take ownership of escalated issues Use judgment to evaluate need for exceptions to policies to meet customer expectations while keeping in mind established guidelines and procedures Assist and educate dealers with use of Internet based applications Efficiently log all interactions through the use of CRM Support special projects and additional duties as assigned Actively attend and participate in required trainings Stay current with system and product information, changes and updates Research required information using available resources THE QUALIFICATIONS... Associate's degree (A. A.) or equivalent from two-year College/ technical school or equivalent combination of education and experience. 4 years related experience and/or training in the Outdoor Power Equipment Industry or other industry with similar products 4 years related experience and/or training in a customer service environment required; experience with service over the telephone is desired Equivalent combination of education and experience may be considered Proper phone etiquette Ability to speak and communicate clearly and accurately Demonstrated proficiency in typing and grammar Proficient in Microsoft Office products, ie Excel, Power Point etc. Effective listening skills Willingness to cooperate with others and work to the greater good This position may require travel of up to 10% Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future. About AriensCo Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values – Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success. Medical, Dental, Vision Insurance effective first day of employment Dependent Care Flexible Spending Account (FSA) plan 401(k) match and profit-sharing plans Life Insurance Health Savings Accounts (HSA) Short Term Disability Parental Leave Onsite Marketplace Care Partners at all locations Paid holidays Employee Assistance Program Tuition Reimbursement and Apprenticeship Programs Safety shoes and safety prescription glasses reimbursement Employee Product Purchase Program 50% Daycare discount **Brillion Early Learning Center 10% tuition discount at KinderCare Learning Centers nationwide **Excludes Brillion Early Learning Center Onsite health clinic with Bellin Health **Brillion Campus Only Nearsite & Urgent Care Clinic Options **Brillion Campus Only The concept of diversity is important to us at AriensCo. That’s why we’ve created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat. AriensCo is an Equal Employment Opportunity (EEO) employer and steadfastly committed to hiring and selecting the most qualified candidate for any open position. It is the policy of AriensCo to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best qualified talent, foster productive teamwork, and expand our business opportunities.