2nd Shift-RJR Onsite Manager at AREVO Group in Tobaccoville, NC

Summary

RJR Onsite Manager is responsible for overseeing the day-to-day operations at a client’s location, ensuring efficient staffing solutions, managing the performance of staff, managing operations for R.J Reynolds and serving as the main point of contact between the staffing agency and the client. The Onsite Manager is crucial for maintaining high client satisfaction, managing labor needs, and ensuring compliance with staffing agreements and regulations.

Job Description:

●Client Relationship Management:

Act as the primary point of contact for the client on all staffing-related matters.

Maintain regular communication with the client to understand their staffing requirements, address concerns, and adjust staffing plans as needed.

Provide status updates to the client regarding staffing levels, employee performance, and any potential issues.

Collaborate with clients to forecast staffing needs and plan for upcoming workloads or seasonal fluctuations. ●Onsite Staffing Management:

Supervise and monitor the performance of temporary workers, providing guidance and feedback as needed.

Handle employee attendance, punctuality, and performance issues, addressing concerns promptly and professionally.

Ensure temporary employees are properly trained and equipped to succeed in their roles, including safety protocols and client-specific requirements.

Ensure that staffing activities adhere to all relevant labor laws, safety regulations, and company policies.

Maintain accurate records of staffing, attendance, and performance for both the client and the staffing agency.

Maintain detailed records of all correspondence, staffing assignments, and client feedback.

●Recruitment & Staffing Coordination:

Coordinate with the recruitment team to ensure that temporary workers are sourced, screened, and placed according to the client's specifications.

Manage the transition of staff in and out of client locations, ensuring smooth onboarding and offboarding processes. ●Employee Relations & Performance Management:

Serve as a liaison between temporary workers and the client, addressing any concerns or conflicts that arise on the job.

Conduct regular check-ins with temporary staff to monitor job satisfaction, resolve issues, and ensure morale is high.

Implement performance improvement plans if necessary and handle disciplinary actions according to company policies. Manage conflicts between employees or between the client and workers, ensuring timely and professional resolution.

Work/Education Experience Requirements:

• Excellent verbal and written communication skills including telephone and email etiquette. Attention to detail. Relationship building skills. Multitasking & Time Management Skills. Patience and Good Listening Skills. Customer Focused with a consultative approach. High level of professionalism and Integrity. Ability to thrive in a fast paced, growth environment. At least 2 years of experience in a management or supervisory role, ideally in a staffing or client-facing environment.

Key Performance Indicators (KPI’s)

• RJR Scorecard

Physical Demands

Position may require individual to lift up to 50 pounds, bend, stoop, kneel and reach on occasion.

Position may require frequent traveling to prospective and existing clients.

Work Environment

Depends on Client Location.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.

Job Description Acknowledgement

WorkForce Unlimited has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the associate's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the associate to perform as the company may deem appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential func