CNM Internship / Help Desk Support Intern at Ardham… · Albuquerq…

Summary: Ardham Technologies is seeking a Helpdesk Support Intern to introduce individuals to real-world IT support within a managed services environment. The role involves assisting with basic technical tasks, ticket handling, documentation, and customer interactions while developing foundational IT and professional skills. Responsibilities: - Assist with intake and triage of support requests - Support basic hardware, software, and peripheral issues under supervision - Learn Windows and Microsoft 365 support fundamentals - Assist with connectivity and WiFi troubleshooting - Document work clearly in tickets - Observe escalation workflows and team handoffs Required Qualifications: - Enrolled in or recently completed IT-related coursework - Strong interest in IT as a career - Basic computer knowledge - Professional communication skills - Availability of approximately 15 hours per week Required Skills: Windows support, Microsoft 365 support Important Skills: Basic computer knowledge Nice-to-Have Skills: Professional communication, Customer interactions