Business Operations Intern at Arctic Wolf in Waterloo, ON, CAN

Business Operations Intern

Location: Waterloo, ON, CAN

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. We are seeking a motivated and detail‑oriented Business Operations Intern to support our Security Services (S2) Operations team and help us accomplish that mission. This internship provides hands‑on exposure to employee engagement programs, internal communications, and operational process improvement within a fast‑paced, growing organization.

As an intern, you will assist with day‑to‑day operational activities, help maintain internal systems, and support initiatives focused on efficiency, automation, and continuous improvement. This role is ideal for students or early‑career professionals interested in business operations, HR operations, analytics, or internal programs.

Responsibilities:

Employee Engagement & Recognition

• Assist in planning and supporting employee engagement and recognition initiatives.
• Help maintain trackers, documentation, and workflows that support ongoing engagement activities.
• Support logistics for awards, recognition, and internal programs.

Career Journey & Employee Lifecycle Support

• Assist with onboarding coordination for new hires within the S2 organization.
• Support internal promotions, transfers, and hiring documentation.
• Help prepare offboarding documentation and ensure required steps are completed.

Internal Communications

• Support the creation and distribution of internal newsletters, announcements, and updates.
• Assist with maintaining intranet or internal webpage content.
• Coordinate with cross‑functional teams to ensure communications are accurate and timely.

Operations & Process Improvement

• Help maintain operational systems such as employee schedules, the PERKs program, and internal trackers.
• Document existing processes and identify opportunities for improvement.
• Assist with basic automation efforts using available tools and templates.

Data & Reporting

• Track engagement and operational metrics using spreadsheets or dashboards.
• Assist with compiling reports and summaries for leadership and stakeholders.
• Support data cleanup, validation, and documentation efforts.

Governance, Compliance & Standards

• Assist with maintaining SOPs, standards documents, and audit checklists.
• Support compliance reviews and tracking of required updates.
• Help document findings and prepare summaries for leadership review.

AI & Automation Exposure

• Research and explore opportunities to improve workflows using automation or AI tools.
• Assist with pilot initiatives focused on efficiency and process optimization.
• Learn how emerging technologies are applied in operational environments.

Skills and Experience:

• Currently pursuing or recently completed a degree in Business Administration, Operations, Human Resources, Communications, Analytics, or a related field.
• Strong organizational skills with attention to detail.
• Clear written and verbal communication skills.
• Interest in business operations, employee programs, and process improvement.
• Familiarity with Microsoft Office (Excel, Word, PowerPoint); exposure to SharePoint is a plus.
• Curiosity about automation, analytics, and AI‑enabled tools.
• Ability to manage multiple tasks and meet deadlines in a structured environment.

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values:

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing recruiting@arcticwolf.com. View our Hiring Page to learn more about our application process.

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.