Shared Market Clinical - Activity… at ArchWell Health · Jacksonvi…

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
Job Summary
ArchWell Health is seeking an Activity Coordinator to create a welcoming, engaging, and community-focused environment for our senior members. In close partnership with the Center Manager, this individual will be responsible for planning and delivering meaningful programming in the activity centers, developing best practices that enhance the member experience, coordinating member engagement initiatives, and ensuring all activities uphold ArchWell Health’s commitment to safety, compliance, and high-quality service.

This leader will develop programming strategies, support community partnerships, coordinate effective communication between center staff and members, and oversee the successful execution of events and activities. The ideal candidate will be passionate about enriching the lives of seniors, fostering a sense of belonging, and creating an environment where each member feels welcomed, valued, and connected.
Duties/Responsibilities
Member Experience & Programming
Coordinate all aspects of Center Activities- including strategy, communication, setup, facilitation, and breakdown—to ensure high-quality events and an exceptional member experience that ensures an inclusive and welcoming environment for all participants.
Compliance & Member Safety
Ensure all member activities adhere to compliance requirements and healthcare regulations, including HIPAA and patient safety standards.
Maintain a safe, orderly, and accessible activity center environment that supports participation by all members.
Community Engagement
Support the ArchWell Health Centers and Growth Team in building and strengthening relationships with local healthcare providers, community organizations, and marketing partners.
Identify and cultivate community partnerships that enhance programming and improve member engagement.
Communication & Coordination
Partner with the Center Manager to ensure effective communication between center staff, the activity coordinator function, and members.
Communicate programming schedules, event updates, and center-wide engagement opportunities in a timely and effective manner.
Reporting & Outcomes
Track and report on member engagement, participation trends, and activity outcomes.
Share insights and recommendations with the Center Manager to support continuous improvement in programming and member experience.
Key Success Measures
Leading Indicators
Event Engagement
Number of center events held per month.
High participation and engagement rates across scheduled programming.
Consistently positive feedback from members regarding activities and events.
Effectiveness & Efficiency
Adherence to member-experience best practices.
Number of programmed events connected to FOC (Focus on Care) measures.
Effective and efficient management of supplies, materials, and activity resources.
Lagging Indicators
Community Engagement
Strengthened relationships with local healthcare providers and community organizations.
Increased community involvement, collaboration, and long-term partnerships that support member engagement.
Required Skills/Abilities
Strong customer service skills, with a warm and welcoming demeanor.
Passion for providing a high-quality experience for our members and older adult members.
Must possess a high degree of emotional intelligence and integrity, with a driven and focused work ethic.
Ability to proactively identify areas for improvement and take appropriate steps to close gaps.
High level of attention to detail and strong organizational skills.
Excellent verbal communication skills.
Ability to work effectively with various seniors and diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public.
Knowledge and exposure to healthcare functions, including clinical workflows, and quality-improvement initiatives.
• Must be highly creative with a strong ability to design, prepare, and lead hands on activities and other enrichment programs tailored to older adult interests and abilities.
• Should genuinely enjoy planning and facilitating engaging, fun, and therapeutic activities, including group games, themed events, social clubs, and cognitively stimulating projects that promote social connection and emotional well being.
• Demonstrated ability to adapt activities to different mobility levels, cognitive needs, and personal preferences of older adults.

Education and Experience
High School diploma preferred, or equivalent experience.
Minimum of three (3) year of experience in hospitality, healthcare, or another high-touch client-services environment.
Experience working in a clinic or healthcare setting preferred.