Technical Account Manager at Arch Systems in Palo Alto, CA

About the Role

Arch Systems is seeking a talented Technical Account Manager to join our rapidly scaling team and help guide our customers in successfully implementing our impactful solutions. This role will support both global customers and those operating in U.S. government and defense environments. This role requires candidates to be based in the United States and a US citizen.

If you're prepared to cultivate and enhance client relationships, lead technical discussions, drive portfolio growth, and thrive in a collaborative and innovative environment, we want to hear from you!

What You Will Own & Drive

• Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs
• Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction
• Tracking and coordinating technology deployments with our customers and partners on a global scale
• Coordinating our efforts between our customers and engineering teams by prioritizing support requests and helping resolve  technical and product questions
• Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed

What You Bring to The Table

• 3-5 years of Account Management or Customer Success Management experience in an Electronics Manufacturing or SaaS company with a proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Experience with Project Management methodologies 
• Technical experience with python, database queries, and API usage
• Ability to multitask and juggle several responsibilities simultaneously
• Ability and experience in analyzing and drawing conclusions from larger data sets
• Excellent organizational skills and attention to detail
• Bachelor's Degree
• Strong interpersonal and written/verbal communication skills and the ability to balance multiple tasks simultaneously
• Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas

What Makes You Stand Out

• Experience working with GovCloud environments
• Experience supporting government, defense, or highly regulated industry customers
• Experience working in or supporting manufacturing operations teams
• Strong project management experience around solution deployments 
• Advanced experience with scripting, Python, and complex database queries
• Experience in Network and/or IoT applications
• Training or instructional experience with customers or internal teams

How We Will Support You

• Innovate with Impact: Be part of a team developing transformative data products that optimize and revolutionize manufacturing operations globally. Your work will directly impact efficiency, sustainability, and growth for some of the world’s leading industrial companies.
• Collaborative Environment: Join a passionate, multidisciplinary team that values innovation, open communication, and teamwork. We foster a culture of continuous learning, mutual respect, and cross-functional collaboration, empowering everyone to contribute meaningfully.
• Growth & Development Opportunities: Advance your career through hands-on experience in product leadership, data-driven decision-making, and technical innovation. Arch supports professional development with pathways for skill enhancement, leadership growth, and increasing product vision expertise.
• Equity & Ownership: Share in the company’s success through equity ownership, aligning your personal success with Arch’s mission and growth.
• Remote-First Flexibility: Embrace a remote-first work culture that provides flexibility and balance, supporting productivity and connection in a collaborative virtual environment.

Application Process

Please submit resumes in English. We encourage passionate applicants to apply, even if they don’t meet every qualification. At Arch, we value authenticity and believe in hiring individuals as their full, unique selves. We’re committed to fostering an environment where team members can leverage their strengths while continuously learning and growing. Don’t let imposter syndrome hold you back—if you’re excited about this opportunity, we’d love to hear from you!

About Arch Systems

At Arch Systems, we empower discrete manufacturing facilities with deep data insights that enable optimal efficiency, precise KPIs, and proactive decision-making. We work with leading manufacturers to integrate and optimize their data for actionable intelligence, fueling productivity and operational excellence.

Compensation Practices

Arch Systems is committed to equitable, transparent, and market-competitive compensation. This role is remote-first, and compensation is benchmarked using San Francisco Bay Area market data as the reference point for our pay ranges.

The San Francisco Bay Area total compensation range for this position is $115,000 - $155,000 based upon qualifications and experience.

For candidates based outside the Bay Area, compensation may be geo-adjusted based on location-specific market data, cost of labor, and local market practices. Final compensation is determined by job-related factors including experience, skills, scope of responsibility, and performance expectations, in accordance with applicable pay transparency laws.

In addition to cash compensation, this role may be eligible for equity awards, aligning individual impact with Arch Systems' long-term success.

For U.S.-based employees, benefits include comprehensive medical, dental, and vision coverage for employees and dependents, retirement contributions, and additional programs that support wellbeing and professional development.

International candidates hired through our approved global employment partners will receive regionally competitive benefits and are eligible for non-qualified stock options (NQSOs) from Arch Systems, allowing participation in the company's long-term success.

Remote Equal

Arch champions a remote-first work environment since its inception, promoting flexibility and inclusivity across all teams. While we welcome talent from diverse locations, we currently do not offer visa sponsorship.

Arch is committed to full compliance with regulations from the Office of Foreign Assets Control (OFAC) to ensure alignment with all applicable sanctions programs. This means we do not engage in transactions or employment practices that conflict with OFAC regulations, including the hiring of individuals residing in regions subject to US sanctions.