CTS Automotive German-speakers… at ArcelorMittal… · Stuttgart

Customer Technical Support Automotive - Germany (various locations) & France

The Customer Technical Support (CTS) position will be part of CMO Automotive, Packaging & Electrical Steels. Join us if you have the ambition to be an actor of the transformation to a sustainable world!

Main responsibilities and activities:

The CTS, together with the Account Manager, forms the core of the customer team that is in direct contact with our customers in the philosophy of “one face to the customer”. You will be responsible for all technical communication and developments for a specific set of customers. To accomplish this, you will be in contact with the quality teams in our Flat Europe mills, the customer service teams, CTO, R&D, marketing, the commercial team and the sustainability (XCarb) team. You have regular (in person) contacts with the customer and can assist to their production in the context of new product trials or quality incidents. The CTS has to develop a high-level relationship with customers to develop deep knowledge of the client’s process, products and technical needs.

Your role will include activities such as:

 1. Assist, drive the increase of sales

• Provide information to the customers on our products specificities

• Support the development of new products by approving new ones, trial follow-up

• Prepare orders by analyzing specifications and supporting commercial department with the quotations’ requests

• Advise for product or process improvements at customer level

• Ensure value creation through cost saving proposals

• Organize trainings to quality, R&D and sales teams of our customers

• Participate to the action plan progress and support the sales team

  2. Technical advice to customers and our commercial departments

• Answer technical questions from customers related to our products and its feasibilities, performance, tolerances and guarantees

• Answer technical questions related to inquiries or orders from customers

• Support the customer using our material

• Ensure the mills and commercial departments know of all technical needs of the customer

  3. Quality management

• Treat the customers claims from collection of the problem to the implementation of the corrective action in close cooperation with the delivering facilities

• Ensure good flow of information to the producing plants, via visits, customer meetings, quality action plan and audits

Skills & requirements:

• Be autonomous, pro-active and customer-focused
• Think value-oriented and solution-oriented
• Have good and synthetic communication skills
• Have a high interest in technical topics with an Engineering master’s degree
• 3 to 5 years of relevant experience
• Fluent in English and any other European language being an asset
• Mobility: regular visits of customers as well as plant visits. This might require overnight stays

About the Team

Do you want to make an impact? We’re looking for talented people to join a global community. ArcelorMittal is the world’s leading steel company. Our material is part of the fabric of life. Our purpose – and the reason why we exist – is to create smarter steels for people and planet. Help us develop the material that tomorrow’s world will be made of. In return, we offer endless career opportunities, international experiences in a diverse, multi-cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University.

ArcelorMittal is the leading automotive steel maker with a worldwide presence, delivering a large scale of products, solutions and services to automotive customers with the same high quality focus in all regions. Smart steel is and will be the preferred material for cars in an intelligent future materials mix which is designed to maximize safety, sustainability, and cost efficiency.

In CMO Automotive Packaging Electrical Steels, join us if you have the ambition to be an actor of the transformation to a sustainable world.

About the Company

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.

Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.