Sales Admin - Sales Development Coordinator at Arcadia in Kent, WA

SALES ADMIN - SALES DEVELOPMENT COORDINATOR Full Time · Location: Kent, WA, US Job Description: Sales Administration / Sales Development Coordinator   Location: Kent, WA (On-Site, 5 Days/Week) Scope: National Responsibility (with Emphasis on WA State) Department: Kent, WA (Department) Reports To: Human Resources Director  Position Type: Full-Time About the Company Are you ready to embark on an exciting journey where creativity meets craftsmanship? At Arcadia Inc, we’re not just a company; we’re innovators in the world of specialty manufacturing and design. Known for our exceptional precision and quality, we take pride in creating customized solutions that exceed expectations across various industries. From our state-of-the-art architectural elements that enhance commercial spaces to our advanced engineering solutions that drive efficiency, we’re at the forefront of transforming visions into reality. Our team has brought to life stunning installations in high-profile projects, from modern office buildings to innovative retail spaces that captivate and inspire. Our diverse group of talented professionals is passionate about pushing boundaries and delivering exceptional results. Whether you’re a skilled craftsman, a creative designer, or a project manager, you’ll find exciting challenges that will allow you to grow and make a real impact. If you’re eager to be part of a dynamic team that values creativity, quality, and innovation, Arcadia Inc is the perfect place for you. Join us in shaping the future of design and manufacturing—your next great adventure awaits! Position Summary  The Sales Administration / Sales Development Coordinator serves as a critical support role responsible for managing the sales process from quote to cash while gaining exposure to all operational aspects of the business. This position provides hands-on experience with architectural support, customer service, estimating, order management, procurement, production coordination, logistics, inventory, and accounts receivable. The goal of this role is to develop a well-rounded understanding of the business and prepare the individual for advancement into an Outside Sales Representative position. Key Responsibilities Customer & Sales Support • Serve as the primary point of contact for architectural and customer inquiries. • Assist customers with product selection, pricing, lead times, and order status. • Prepare (V6 / D365) quotations and follow up on outstanding opportunities. • Enter and manage customer orders accurately within the (D365) ERP system. • Have strong awareness of Arcadia, Inc, Wilson, and Arcadia Custom product mix. • Hardware support.   Order Management • Review customer purchase orders for accuracy and completeness. • Coordinate order (V6 / D365) processing from entry through shipment. • Monitor order progress and proactively communicate updates to customers. • Resolve order discrepancies, shortages, returns, and service issues. • Ensure timely billing and documentation requirements are met.   Operations Coordination • Work closely with engineering, procurement, production, and scheduling teams. • Track production schedules and identify potential delays. • Coordinate material availability and inventory requirements. • Assist with expediting critical customer orders. • Support intercompany transfers and branch coordination. Financial & Administrative Support • Assist with customer credit requests and documentation. • Support accounts receivable collections and customer payment follow-up. • Monitor open orders, backorders, and shipped-not-invoiced (D365) transactions. • Generate reports related to sales, bookings, backlog, and customer activity. • Maintain accurate records and filing systems.   Business Development Preparation • Participate in architectural and customer visits alongside Outside Sales Representatives. • Learn customer markets, products, applications, and competitive positioning. • Develop relationships with architects, customers and internal stakeholders. • Assist with identifying growth opportunities within existing accounts. • Participate in sales meetings, training, and product education programs. • Participate with network industry related organizations ( Glass Associations, CSI, AIA and NOMA) Qualifications • Strong organizational and communication skills. • Ability to manage multiple priorities in a fast-paced environment. • Customer-focused mindset with strong problem-solving abilities. • Proficiency in Microsoft Office applications. • ERP (V6 / D365) system experience preferred. • Ability to learn technical products and manufacturing processes. • Resourceful   Career Path  This role is designed as a developmental position that provides exposure to all aspects of the business. Successful candidates will gain comprehensive operational knowledge and customer-facing experience that prepares them for advancement into an Outside Sales Representative role, where they will manage architectural and customer relationships, develop new business opportunities, and drive revenue growth. Success Metrics • Customer satisfaction and responsiveness. • Quote turnaround time. • Order accuracy and on-time processing. • Backorder and issue resolution effectiveness. • Knowledge development across operations and product lines. • Readiness for transition into an Outside Sales Representative position. • Revenue growth Work Authorization  Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.   Equal Opportunity Statement Arcadia Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.   JOB DESCRIPTION ACKNOWLEDGEMENT FOR: ----------- Sales Administration / Sales Development Coordinator -----------   This job description is intended to provide a general overview of the requirements of the position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The role may require the performance of other essential and non-essential functions not specifically listed. Management reserves the right, at its sole discretion, to modify, change, or otherwise revise this job description at any time, with or without notice. Nothing in this job description is intended to create a contract of employment of any kind. Employment with Arcadia Products, LLC is strictly on an at-will basis.