Delivery Operations Advisor at Arc in Austin, TX

What we’re building

Every idea starts with a problem. Ours was simple: Boats are special — but they’re loud, pollutant, unreliable, and stuck in the past. Gas-powered boats dominate not because they’re great, but because no better option has existed. Until now.

Arc is here to change that. We’re building 100% electric boats from the ground up — quicker, quieter, easier to maintain, and better for the water they ride on. We’re not just swapping gas for batteries. We’re rethinking every detail on the boat — from propulsion and powertrain to software and ownership model — applying first-principles engineering from aerospace and EVs to deliver a better boating experience.

Electric boats haven’t taken over yet. The tech hasn’t been ready. The talent hasn’t been focused here. That’s our opportunity — and we’re moving fast.

Who we’re looking for

We’re looking for someone who’s fired up by our mission and ready to build. You’ll thrive here if you adapt quickly, take ownership, and care about the details. 

This is a full-time role that will require up to 75%  travel. You’ll report to the Senior Manager, Sales and Delivery

Core responsibilities

• Owning the customer journey after order placement through delivery day, ensuring every touchpoint feels exceptional — authentic, engaging, educational, and aligned with Arc's core values and culture
• Owning delivery logistics end-to-end: factory ship-out coordination with partners, receipt coordination, organization of receiving inspections, and pre-delivery preparation.
• Managing the post-sale handoff from the Sales Advisor, collecting and verifying all required documentation and customer requests before the delivery process begins
• Serving as the primary point of contact throughout the delivery journey — setting expectations, communicating delivery updates and schedule changes, and keeping customers informed and excited
• Partnering with the Revenue Operations team to coordinate invoicing, payment collection, logistics, and vehicle registration ahead of delivery
• Collaborating with leadership to define and continuously improve delivery ceremony standards, checklists, and customer support programs
• Setting clear support instructions and ownership expectations at delivery, ensuring every customer leaves with the resources to troubleshoot confidently and knows exactly where to turn if they need help

Basic qualifications 

• At least 2 years of experience in a customer-facing operations, delivery coordination, or client success role
• Hands-on boating experience, including the ability to confidently tow and trailer a boat solo and launch in a variety of real-world conditions
• Strong organizational skills with an ability to manage multiple customers and timelines simultaneously
• Clear and proactive communicator — you don't wait to be asked, you keep people in the loop
• High attention to detail, especially when handling documentation and hand-off processes
• Comfortable working cross-functionally in a fast-paced, evolving environment
• Passion for building processes from the ground up

Bonus qualifications 

• Experience in automotive, luxury retail, or consumer goods delivery — especially with high-consideration purchases
• Familiarity with CRM tools such as HubSpot or SalesMsg
• Background in building or improving customer-facing programs or ceremonies
• Comfortable pushing a fast but sustainable pace
• Enthusiasm for boating and clean energy

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You’re always welcome to reach out even if you don’t meet many of these qualifications. Passion and aptitude make up for a lot.

Our values

We move with urgency and build with care. We value these five things above all else:

• Ownership over both your work and the company’s success
• Empathy for colleagues and for customers
• Humility  in problem solving and collaboration
• Pragmatism for navigating ambiguity quickly and sensibly 
• Inclusion of different backgrounds, opinions, cultures, and perspectives.

We want people who share and embody these values. It is vital that our values align - we’d be happy to elaborate on any or all of these during the interview process.

What we offer

We don’t think great work happens by accident. We invest in the people building Arc — because when you’re supported, you do your best work.

• Salary- $80,000
• Ownership – Equity in Arc
• 99% employer-paid health coverage – Medical, dental, and vision
• Arc Water Fund – Annual stipend to get out on the water, however you choose
• Captain Training – Get certified to take the boat out with friends and family
• 401(k) access – Plan your future
• Semi-annual bonuses – Tied to your impact, not just your tenure
• Daily team lunches, snacks, and good coffee while onsite
• Parental leave – Because family comes first
• Boat days – Yes, we actually go out on the water. A lot.
• A chance to define the future of boating

The ability to drive positive environmental change through your work

Hope to hear from you soon!

The Crew at Arc