Claim Experience Professional - Hybrid at Arbella… · Quincy

Summary: Arbella Insurance Group is focused on people and offers a dynamic work environment. The Claim Experience Professional will provide exceptional service by effectively communicating with customers and managing claims processes while contributing to a positive team atmosphere. Responsibilities: - Effectively communicates with customers, agents, third parties and vendors across multiple communication channels - Establishes electronic claims in all lines of business and states, using care and compassion to guide customers through the claim process - Researches and analyzes claim activity, proactively identifies solutions to resolve customer inquiries and uses sound judgement when escalating urgent customer issues - Performs a myriad of claim tasks including ordering appraisals, creating rental reservations, and establishing lines of communication between customers and their adjuster - Builds relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service - Contributes to a positive team atmosphere, overall department goals, and is active in promoting Arbella’s core values including Diversity and Inclusion efforts - May have the opportunity to work in other Arbella contact centers to expand skills/knowledge based on business need - Performs other related work as required or requested Required Qualifications: - Sound interpersonal, organizational, communication and collaboration skills - Data entry proficiency - Ability to multi-task and work in a fast-paced environment Preferred Qualifications: - Some work experience in a customer service environment preferred Required Skills: Customer service, Data entry, Interpersonal skills, Organizational skills, Communication, Collaboration Benefits: On-site gym and fitness classes and one-on-one personal training, On-site nurse, nutritional counseling, and mental health resources, Full-service cafeterias, Free shuttle service to Quincy Adams T Station, Tuition assistance programs, Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more, A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation, Robust training, mentorship, and professional/personal development programs, Colleagues who genuinely care about each other, Work-life balance, Profit share bonus program, Exceptional benefit and wellness programs, Career development, Flexible schedules