Subscription Services Operations Specialist at Aras… · Andover

Summary: Aras Corporation is a leader in product lifecycle management and digital thread solutions, seeking a data-driven Operations Specialist. The role involves optimizing tools and processes to enhance Subscription Services for leading manufacturers globally. Responsibilities: - Analyze data and uncover trends to help us deliver smarter, faster, and more accurate solutions - Collaborate with talented teams across the business, making a real impact on our goals and customer experience - Optimize and operate the tools that power our Subscription Services, ensuring every subscriber receives exceptional service - Drive process improvements and help implement new workflows that boost efficiency and reduce errors - Manage and optimize business platforms used to support and enable Aras Subscription Services teams - Develop and maintain SQL queries and Power BI dashboards to deliver actionable insights to stakeholders on revenue performance and subscription services consumption - Perform ongoing data quality checks, reconcile discrepancies across systems, and ensure reporting accuracy - Provide ad hoc analysis and recurring reports to support Subscription Services team priorities and decision‑making - Monitor and support the customer journey, including onboarding, renewals, and cancellations - Analyze operational and customer data to identify trends, anomalies, and opportunities to improve the effectiveness and consistency of their journey - Track, maintain, and report on key performance indicators such as churn rate, customer lifetime value, and subscriber health score to support retention, forecasting, and continuous improvement efforts - Document and analyze Subscriber Services workflows to identify inefficiencies, gaps, and sources of error - Recommend and support implementation of process improvements that increase operational efficiency and accuracy - Leverage automation, AI, and enabling tools (e.g., Copilot agents) to reduce manual work and improve consistency - Partner with Operations, Customer Support, and Services teams to streamline day‑to‑day service delivery and support scalable execution Required Qualifications: - BA/BS degree in Computer Science, Information Technology, or comparable field - Programming, technical background – good knowledge of relational databases with ability to read and write queries using SQL - Experience designing, building, and deploying reports and dashboards using Power BI, Tableau, or another equivalent business analytics platform - Experience designing, building, and deploying agents using Microsoft Copilot Studio, including configuring topics, actions, and conversational flows to support business use cases - Languages: English (Fluent – written and verbal) Preferred Qualifications: - Experience in the administration and maintenance of Totango, Gainsight, other Customer Success platforms or CRM comparable tool like Salesforce - Experience with integration tools such as Workato or MuleSoft - Applicants must be authorized to work in the United States Required Skills: SQL, Power BI, Microsoft Copilot Studio Important Skills: Data Analysis, Process Improvement, Customer Success Platforms Nice-to-Have Skills: English (Fluent) Benefits: Flexible paid time off to recharge when you need it, plus company-paid holidays and a dedicated Global Wellness Day., A 401(k) plan with company match to help you invest in your future., Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement., Company-paid life insurance, as well as short- and long-term disability coverage for added peace of mind.