Campus Visit Coordinator at Aquinas College in Grand Rapids, MI

CAMPUS VISIT COORDINATOR Full Time Staff · Location: Grand Rapids, MI, US Reporting to the Director of Admissions, the Campus Visit Coordinator is responsible for delivering outstanding visit experiences tailored to the needs of prospective students, their families, and other influencers.  This position will also oversee the Student Ambassador program aimed at connecting current students with prospective ones to accurately convey the experience of being an Aquinas College student. This position will also serve as a back up to our office manager, in helping with the general needs of the office, phone/front desk and other duties.  Primary Responsibilities • Coordinate meaningful personal visit experiences for potential students based on interests, needs, and enrollment funnel stage • Working with a variety of campus departments, identify high-quality institutional representatives and preparing them to engage in meaningful conversations with campus visitors • Establish and manage a variety of visit options for each stage of the college search process • Develop and maintain a scheduled communication plan for each visit opportunity, including confirmation, reminder, and follow-up messages • Ensure communication with admissions and campus staff regarding campus visits is delivered in a clear and timely manner  • Assists in coordinating the Spectrum of Scholarships competition day of events with Director of Admissions. • Oversee a Student Ambassador program that authentically represents Aquinas to campus visitors and others considering enrollment • Select and develop engaging and skilled students to serve on a diverse and representative team of Student Ambassadors  • Identify and implement opportunities for Student Ambassadors to utilize their individual strengths in support of the department’s recruitment and enrollment goals • Accurately log visit schedules and attendance using Technolutions Slate CRM • Evaluate effectiveness of visit experiences using both qualitative and quantitative data • Utilizing data, identify opportunities for improvements and/or adjustments to ensure a best-in-class visit experience • Answers multiple inbound phone lines, assesses the needs of the caller and transfers the call to the appropriate individual/department on campus in a pleasant and professional manner. • Checks voicemail daily and returns messages or directs the message to the appropriate individual/department in a timely manner. Updates voice messages on the phone(s) as necessary. • Covers the front desk of the Admissions Welcome Area as needed. • Assisting Office Manager with placing supply orders. • Assists with data entry, event registration, duplicate resolution and additional tasks in CRM (Technolutions Slate) as needed. • Provides back-up assistance in appropriately routing or responding to emails sent to the general admissions email address. Other projects as assigned based on department needs  Qualifications  • Bachelor’s degree required, with degree in communications, marketing, or related fields preferred • Outstanding communication and organization skills. Attention to detail is crucial. • Ability to manage multiple tasks and projects in a fast-paced and high-pressure, high stakes environment • Able to take a lead role in the creative development of new programs • An openness to undertaking new roles based on needs of the department and personal skill set • Strong commitment to collaboration  • Willingness to step beyond prescribed duties as needed to support the efforts of a team in pursuit of its goals • Ability to work nights and weekends as needed • Experience as a campus tour guide or ambassador a plus • Must demonstrate commitment to the Aquinas College mission. • Must be able to perform all job functions with or without reasonable accommodation.  Aquinas College, an inclusive educational community rooted in the Catholic and Dominican traditions, provides a liberal arts education with a global perspective, emphasizes career preparation focused on leadership and service to others, and fosters a commitment to lifelong learning dedicated to the pursuit of truth and the common good. Aquinas College is recognized as the exceptional Catholic liberal arts college that prepares individuals for careers of leadership and service in developing a sustainable and just global community.  Aquinas College is recognized by its values: Faith, Service, Learning and Community. Aquinas College prides itself as a leader in sustainability, and this requires the participation of every member of the college community.  In this regard, employees and their supervisors are expected to engage in the process of “appreciative inquiry” to identify ways that each position can advance sustainability in the employment experience. In the performance of their respective tasks and duties, all employees are expected to conform to the Aquinas College Service Statement: The College serves our community with excellence and respect through an institutional commitment to quality, accountability, cooperation, professionalism and responsiveness. Equal Employment Opportunity Statement: Aquinas College is an equal opportunity employer and an inclusive educational community rooted in the Catholic Dominican tradition. Aquinas College provides a liberal arts education with a global perspective, emphasizes career preparation focused on leadership and service to others, and fosters a commitment to lifelong learning dedicated to the pursuit of truth and the common good. Aquinas College values: Faith, Learning, Service and Community. Aquinas College offers an excellent benefits package that includes affordable medical, dental, and vision plans, generous paid vacation each year, 16 paid holidays, paid sick time and short-term disability, and college-paid life and AD&D insurance. Additionally, Aquinas employees and their dependents are eligible for free tuition at Aquinas after one year of full-time employment.