HR Service Desk Intern at Aqua in PA NORTH SHORE - 375

Summary: Aqua is a leading provider of water and wastewater services, dedicated to improving quality of life for communities. They are seeking a motivated HR Service Desk Intern to provide first-level support for HR-related inquiries and assist with various HR processes in a professional environment. Responsibilities: - Provide first-level support to employees and managers by answering HR-related inquiries via phone, email, and ticketing systems - Assist with resolving questions related to benefits, payroll, policies, and HR systems - Log, track, and update cases in the HR service management system to ensure timely resolution - Escalate complex issues to appropriate HR teams (e.g., Total Rewards, Payroll, Talent Acquisition) - Maintain and update employee records in HR systems while ensuring data accuracy and confidentiality - Support onboarding and offboarding processes, including responding to new hire questions and coordinating paperwork - Help create and maintain HR knowledge base articles and process documentation - Analyze common inquiries to identify trends and recommend process improvements - Partner with cross-functional HR teams to ensure a seamless employee experience Required Qualifications: - Currently enrolled in a college or university degree program (Human Resources, Business, Communications, or a related field preferred) - High school diploma or GED required - Strong interest in human resources, recruiting, or talent acquisition - Strong communication and organizational skills - Ability to handle sensitive information with professionalism and confidentiality - Comfortable using Microsoft Office and learning new systems - Reliable, detail-oriented, and eager to learn Required Skills: Human Resources, Recruiting, Talent Acquisition, Microsoft Office, HR Service Management Systems