Customer Service Representative - No Weekends at Aqua in Cary, NC

Summary: Aqua, an Essential Utilities company, is seeking Customer Service Representatives to provide exceptional service to customers across eight states. The role involves responding to inquiries, resolving issues, and maintaining customer records in adherence to guidelines, all while ensuring a positive customer experience. Responsibilities: - Answer inbound calls and make outbound customer calls when required - Independently respond to and resolve customer questions, concerns, and inquiries via calls and correspondence - Maintain a pleasant telephone manner that conveys the professional image of Aqua - Engaging in active listening with callers, confirming and/or clarifying information and assists in the resolution of concerns - Ability to provide a compassionate and caring tone who is able to demonstrate strong attention to detail and willingness to adhere to procedures - Provides prompt and accurate service to promote an excellent customer experience while utilizing internal computer systems - Ability to clearly communicate and research a number of customer inquiries such as billing rates, utility usage, move in/move out service requests, credit and collection activities, deferred payment arrangements, scheduling service for emergency work or repairs - Accurate documentation of each customer call in our customer information system - Other duties as assigned Required Qualifications: - High School graduate or equivalent, Associates Degree preferred - Minimum of six months customer interaction work experience (Retail, call center, hospitality etc.) - Available to work flexible hours within the Call Center's operations schedule of Monday through Friday, 7:00 AM to 6:00 PM - Proficient in Microsoft Outlook and general computer software navigation - Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally) with internal customers - Strong customer service skills - Ability to work well under pressure - Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment - A team player able to work effectively in a team fostered multi-tasking environment Required Skills: Customer service skills, Effective communication Important Skills: Microsoft Outlook, General computer navigation Nice-to-Have Skills: Multi-tasking, Team player, work under pressure Benefits: Medical, dental, and vision on Day 1, Bonus eligible