Digital Trainer and Technology Support at AptitudeTech in London

We’re a small business based in Tunbridge Wells, and we’re looking for a Digital Trainer And Technology Support Specialist to join our team, supporting our client at their London office. This exciting, hands-on role will see you taking the lead in helping their team maximise the potential of Microsoft 365 tools, including Teams, SharePoint, OneDrive, and LastPass, while also providing general support and training for their upgraded office technology and helping deliver new technology products.

As the go-to person for training and technology support, you’ll ensure users are confident and capable, delivering both training sessions and day-to-day assistance. You’ll also develop lasting resources to ensure long-term success with these tools.

What You’ll Be Doing

• Training & Education: Deliver tailored training sessions to users of varying skill levels, helping them fully utilise the tools at their disposal.
• Proactive Assistance: Offer managed support for users who require additional guidance or prefer a more hands-on approach.
• Content Development: Create and maintain user-friendly guides, FAQs, and video tutorials to support ongoing learning.
• Workflow Improvements: Identify opportunities to improve productivity and streamline processes using Microsoft 365 and related tools.
• Collaboration: Work closely with the client’s user induction and office experience teams to ensure a smooth onboarding experience.
• Sustainable Solutions: Develop systems and resources that ensure long-term success and sustainability of the client’s technology investments.
• On-Site Support: Be based in the client’s London office, providing hands-on support for Microsoft 365 tools, booking systems, and other technology.

About You
You’re passionate about technology and enjoy empowering others to use it effectively. You’re proactive, resourceful, and have a knack for making even the most complex tools feel accessible and easy to use.

You’ll need to have:

• Proven experience in IT/Microsoft 365 support, training, or a similar role.
• Strong expertise in Microsoft 365 tools, including Teams, SharePoint, OneDrive, and LastPass.
• Excellent communication and problem-solving skills.
• Confidence in delivering training sessions to individuals and groups.
• A proactive, collaborative, and user-focused approach to your work.

What We Offer

• The chance to work in a dynamic environment at our client’s London office.
• Opportunities to make a meaningful impact by helping teams work smarter with technology.
• A supportive work environment with opportunities for professional development.
• An ASAP start date so you can hit the ground running!

How to Apply
If this sounds like the role for you, we’d love to hear from you. Please submit your CV and a short cover letter detailing your experience and why you’re the perfect fit for this position.

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Company pension

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (required)
• Training & development: 2 years (required)

Work Location: In person