Crew Member at Apricus QSR in Kalamazoo, MI

POSITION: CREW MEMBER

JOB SUMMARY:

The Crew Member works productively as part of the restaurant team and performs their job

responsibilities in such a way that all the products they make are of high quality and customers they serve

are satisfied.

PERFORMANCE RESULTS:

1. Serves customers according to the Apricus Customer Service Standards, the Five Priority

Guidelines, the Remedy Process, and the telephone and front counter procedures.

2. Prepares high quality products consistently by following Little Caesars recipes, specifications and

procedures as described in the CARDS materials and as shown on the station job helpers.

3. Displays the proper image as outlined in the Apricus Orientation and Training Handbook and/or as directed by the management staff.

4. Cleans and organizes work stations and other assigned areas to help maintain the standards for

restaurant image as outlined in the Apricus Orientation and Training Handbook and/or as

directed by the management staff.

5. Practices safety and security procedures as defined in the Apricus Team Member Orientation and

Training Handbook and/or as directed by the management staff, and by government agencies.

6. Follows Apricus policies, procedures, and standards of conduct as outlined in the Apricus Orientation and Training Handbook and/or as directed by management.

Nature & Scope

The Crew Member receives direction from the restaurant management team and Little Caesars training

materials to effectively perform their job. Crew Members will practice the established procedures and use

the proper tools associated with taking and preparing customer orders. All Crew Members must be

proficient at each of the P.P.P.S. stations and be able to work at different stations at any given time.

Crew Members need to work in cooperation with other Crew Members and management to achieve

restaurant goals. Due to the nature of our business, Crew Members will be scheduled according to our

business needs and therefore no guarantee of hours can be made. This position requires physical work

such as; lifting, squatting, and standing up for long periods of time. Please discuss the job responsibilities with your manager. They will review the essential job functions which are normally defined as the fundamental activities conducted on a regular basis that will affect the success of the restaurant.

Task Analysis

Due to the active role the Crew Member plays, this position requires physical work such as:

· The ability to lift and move up to 55 pounds.

· The ability to reach and move items from as high as six feet and as low as six inches off the

ground.

· The ability to control and utilize equipment safely and correctly; i.e. the sheeter machine, vertical

cutting mixer (must be a minimum of 18 years old), the sauce ladle, cheese cups, pan grippers, spatula, pizza and dough cutter, different types of knives, can opener, pastry brush, scales, microwave, telephone, cash register, etc.

· The ability to "Shakerboard" by working outside holding a sign (must be a minimum of 18 years old).

· The ability to apply pressure to cut through and to clean products.

· The ability to count, separate and weight all types of food products and inventory items.

· The ability to communicate to customers and co-workers (i.e., reading, speaking, hearing, writing).

· The ability to understand direction, instructions and product specifications.

·        The ability to process and complete customers’ orders.

CREW MEMBER QUALIFICATIONS:

1. Must be at least 16 years of age.

2. Dependable, hardworking and able to handle pressure situations and stress.

3. Excellent communication and interpersonal skills and the ability to express a positive attitude towards others.

4. The ability to understand and follow direction and instructions.

5. The ability to perform the essential functions of the job.

6. Previous retail or customer contact experience preferred.

7. The US Department of Homeland Security (USCIS Division) requires that each Crew Member provide documentation that proves their eligibility to work in the United States.

Please Note: Apricus reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the job duties outlined above, at any time and without advance notice.