Customer Success Manager at Apptopia Inc. in Boston, MA

Company Description

Apptopia is a mobile data company. We sell a SaaS product to help drive better, data driven, decision making for any & all mobile stakeholders (i.e. brands, publishers, ad networks, investors, etc.).

Our company, team, and environment are rather unique. We are crafty, creative, and effective. We move more quickly and are way more efficient than your average company. In fact, as a 50-person company we consistently go to battle with competitors who are 10x our size and have 30x the funding as us, and win. We win because we are innovative, we build great products fast, and we work directly with our clients to address their needs head on.

We work hard, we love what we do, and we are looking for like-minded people to collaborate with**.**

Job Description

You will be an expert in providing informative, helpful and simple solutions to your client base. As a CSM, your goal will be to thoroughly understand your clients’ needs and how Apptopia can help meet their goals. As Apptopia launches new products, you will be the expert to recommend these products to the appropriate customers. Furthermore, you will be responsible for reducing churn and implementing strategies to lessen risks. The key metrics for success will be determined by the retention and growth of your client base.

This position will allow you to have a direct impact on the future of Apptopia. You will help shape our product by recommending improvements based on your clients’ feedback and demands coming from the market place.

Qualifications

Core Skills

• 1-3 years of customer success or account management experience
• Strong email and phone communication skills are a must
• Ability to work with various stakeholders, in multiple time zones
• Familiar with CRM tools
• Experiencing working with and presenting to C-Suite and Upper Management
• Ability to prioritize your time

Advanced Skills

• Any previous sales experience
• Basic understanding of API functionality
• Familiar with user acquisition strategies
• Understanding of mobile apps and app stores
• Experience interacting with international customers

Personality Type

• Highly Motivated
• Self-Starter
• Intellectually Curious
• Personable
• Tactful

Additional Information

To Apply: Submit your resume along with a cover letter explaining why you are a perfect fit for Apptopia