Office Operations & Culture Manager at APPROVE in Wilmington, NC

We’ve developed a tech-driven equipment financing software platform called APPROVE. This new SaaS solution delivers the most innovative and effective equipment finance solution in the B2B equipment market. APPROVE customers, who are commercial and industrial equipment sellers, embed the APPROVE platform at their points-of-sale to offer their customers financing options from a network of APPROVE lenders. 

 

The Office Operations & Culture Manager (OOCM) serves as the heartbeat of our office. This role is highly multi-faceted, combining traditional office administration with intern program management, company culture development, and marketing support. The OOCM ensures the team and office environment remain organized, professional, and buzzing with energy so the organization can focus on rapid growth.

 

The OOCM position is designed for a versatile professional who thrives on variety and direct responsibility. This role provides hands-on exposure to every department in the company, from sales and marketing to marketplace operations and human resources.

 

OOCM responsibilities include:

• Directing office culture initiatives, such as monthly events, employee spotlights, and community engagement with local partners like the food bank, Diaper Bank and WILMA.
• Providing high-level administrative support, including managing office facilities, IT coordination, and supplier communications via the support inbox. 
• Managing the intern program, including recruiting, interviewing, and onboarding based on the UNCW school schedule.
• Assist with talent acquisition by screening candidates, coordinating interviews, and conducting preliminary interviews.
• Coordinating logistics for the Sales team, including trade show booth furnishings, travel arrangements, and lead retrieval setup.
• Supporting Marketing efforts through social media content creation and maintaining the company’s "swag" inventory.
• Overseeing Marketplace Operations by tracking rental dates, following up on equipment returns, and verifying security deposits.
• Maintaining a welcoming office environment, from managing the tidiness of the kitchen, keeping up with inventory of office and coffee supplies, to ordering the weekly office keg.

The ideal OOCM will be:

• A master of multitasking who can pivot between administrative tasks and creative culture planning.
• Highly organized and detail-oriented, especially regarding sensitive rental data and intern compliance.
• A proactive problem-solver who can handle customer support calls and assist with website processes.
• Motivated by creating a positive, inclusive workplace environment for the whole team.

We're looking for you if you are:

• A team player buzzing with positive energy: You are the face of the office for visitors and employees alike and assist with various tasks in different departments.
• Passionate about success: You take pride in keeping things running smoothly to support our collective goals.
• Inquisitive and innovative: You’re willing to do "undercover research" for the KWIPPIES awards or find creative ways to celebrate our team’s milestones.
• A connoisseur of communications: You can handle professional office correspondence while also managing casual, fun social media content.
• Spirited, adventurous, and confident: You enjoy the fast-paced nature of a startup and aren't afraid to take charge of office betterments.

Why you should be excited about this opportunity: 

• Innovative:
  Leveraging innovative technology solutions to seize business opportunities is what we do. Before APPROVE we built KWIPPED, the first B2B equipment marketplace of its kind. Now APPROVE is gaining popularity in the B2B equipment market - and that’s why we need you. 

• Visionary: We intend and expect to become the most innovative, powerful and sought after B2B payment solutions platform in the nation. 

• Dreamy: Our company culture is as legendary as the people that bring the culture to life. Make no mistake, we are focused on success and will stop at nothing to achieve it. But, we also live by the work-hard play-hard philosophy. We strive to create an incredibly positive work environment - one in which you feel supported and valued as an employee and a person. 

• Experienced: Our team is made up of truly great
  people and we are led by a respected entrepreneur with a record for building successful businesses.