Technical Support Engineer III - (PDC… at Applied… · Mobile

Technical Support Engineer III - (PDC DR/PROVision) (E3) Location: Home / Mobile,TX-001 Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $96,000.00 - $132,000.00 Location: Home / Mobile,CA-001, Home / Mobile,TX-001 You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Technical Support Engineer(TSE) TSEsprovide technical support remotely,and on site,to FSO personnel forhighly complexproblemsinvolvingequipment malfunction, on waferissues, and performance enhancement programswhere first-line product support was unable to isolate or fix a problem.Using advanced troubleshooting methodologies, theyestablishsuccess criteria, develop comprehensive action plans, analyze and compile findings, perform root causeanalysisand support FSO repair activities through escalation closure. This position is for engineers with experience in PDC DRSEM products. Experience in ESM (PROVision) platforms is also a plus. Key Responsibilities: Supportmultipletechnical escalations, resolve with focus on time to resolution and quality of work Attend customer field issues meetingswith FSO,collaborate with BU engineers Recommend best practices to improve products,processes,or services. Publishing Technical Lessons Learned, troubleshooting guides,technical (ET)papers, etc. Provideon-sitecoaching to FSO ProvideAlphaand BetaSite support Support NPIdevelopment early in the product life cycle, andat key customersites SupportBUDFx(Design for Service / Install)projects Create,or collaborate in creation of,innovative advancedtrouble shootingtools Business Expertise: Hasknowledge of best practices and howownarea integrates with others; is aware of the competition and the factors that differentiate them in the market. Leadership: Provides coaching to colleagues with less experience; mayleadsmall projects with manageable risks and resource requirements. Problem Solving: Solvescomplexproblems;takes a new perspective on existingsolutions;exercises judgment based on the analysis of multiple sources of information and data. Impact: Impactsa range of customer, operational, project or service activities withinownteam and other related teams; works within broad guidelines and policies. Interpersonal Skills: Explains difficult or sensitive information; works to build consensus. Managedifficult situationsin stressful environments. Qualifications Education:Bachelor’sdegreeor equivalent in technical field Skills: Ability to work independently and as part of a team Strong organizational and time management skills Excellent interpersonal and communication skills Ability to handle stressful situations andeffectivelymanage difficult problems Familiar with suite of MicrosoftApps, andinternalones such asSAP, VSPI,andARK Certifications:  CE/ACE/PE in SEMVision and/or PROVision products Languages:English(written and verbal) Years of Experience:3years of experience withApplied Materials DRSEM and/or PROVision products Work Experience:Minimum 5years of semiconductorfabexperience. This position is for engineers with experience in PDC DRSEM products. Experience in ESM platforms is also a plus. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 50% of the Time Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications. Additional Locations: Home / Mobile,CA-001