AIML Data Operations - Senior Manager,… at Apple · Cupertino

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Would you like to contribute to the advancement of products and services that redefine human-computer interaction, and work with the people who build the intelligent assistant that helps hundreds of millions of people get things done - just by asking? Can you build high-performing teams and inspire the Apple vision of excellence? Bring passion and dedication to your job and there's no telling what you could accomplish.

The AIML Data Operations team is dedicated to technology, with a primary focus on enhancing the customer experience. The Head of Communications, Engagement, and Learning & Development is responsible for shaping the organization's internal communications, employee engagement, and learning strategy. Working closely with executive leadership, the People team, and business leaders, this role builds a high-performance culture by ensuring employees are informed, connected, empowered, and continuously developing the skills needed to support business growth and innovation. The successful candidate will combine expertise in organizational communications, change management, talent development, and employee experience to foster an agile, inclusive, and collaborative workplace within a fast-paced technology environment.

This role is responsible for developing and executing an integrated strategy across three critical pillars: internal communications, employee engagement, and learning & development. You will combine expertise in organizational communications, change management, talent development, and employee experience to foster an agile, inclusive, and collaborative workplace. Success in this role means employees across the AIML Data Operations organization feel informed about business priorities, engaged in their work, and supported in their growth.

Shape and deliver an internal communications strategy that keeps employees connected to the organization's mission and strategic priorities
Craft executive messaging, company-wide announcements, and employee campaigns that inspire and inform
Design employee engagement programs, including listening strategies such as surveys and focus groups, that strengthen culture and retention
Build a company-wide learning and development strategy, including leadership development, onboarding, and technical or professional learning pathways
Manage the digital tools and platforms, from intranet and collaboration platforms to LMS systems, that bring these programs to life
Partner with executive leadership and People Business Partners to align communications, engagement, and learning strategies with evolving business objectives
Lead change communication planning for organizational transformation initiatives, ensuring clarity and consistency across all channels
Own the cadence and content strategy for town halls, leadership forums, newsletters, and other recurring communication touchpoints
Analyze engagement survey data and translate findings into concrete action plans in partnership with people leaders
Design and scale leadership development programs for emerging leaders, managers, and senior executives
Build onboarding experiences that accelerate new employee integration and time to productivity
Establish and maintain learning pathways spanning technical, professional, and leadership skill development
Champion continuous learning through mentoring, coaching, and communities of practice
Measure the effectiveness of engagement and learning initiatives using business and performance metrics, and adjust strategy accordingly
Collaborate cross-functionally with the People team, communications, and business leaders to ensure a consistent employee experience across the organization
Serve as a trusted advisor to leadership on culture, communication, and workforce readiness

Bachelor's degree in Communications, Human Resources, Organizational Psychology, Business, Learning & Development, or a related field
10+ years of progressive experience in internal communications, employee engagement, organizational development, or learning and development, including 5+ years in a senior leadership role
Experience within a high-growth technology, software, engineering, or digital organization, with demonstrated success leading enterprise-wide change and transformation initiatives
Expertise in internal communication strategies and digital communication platforms, along with knowledge of learning management systems (LMS) and digital learning technologies
Strong understanding of change management methodologies and experience using employee engagement and survey platforms
Strategic thinking, business acumen, and exceptional written and verbal communication skills, with executive presence and the ability to influence stakeholders
Familiarity with AI-powered learning tools, collaboration technologies, and people analytics
Strong project and program management capabilities
Strong coaching and mentoring abilities
Emotional intelligence and relationship-building skills
A data-driven approach to decision-making
An innovation and continuous improvement mindset
Ability to thrive in fast-paced, rapidly evolving environments

Master's degree or relevant professional certifications in a related field