Administration Assistant at APM Group · Bunbury

Job Description

Perhaps you are currently working as an Employment Consultant but would enjoy a role with more of an administration focus? What’s important is that you have high attention to detail and have a passion for ensuring quality and integrity in everything they do.

The Workforce Australia team in Bunbury, WA is looking for an Administration Assistant to join the team in a unique role supporting the Bunbury caseload.

As the first point of contact for participants, employers, and visitors, you will play a key role in delivering a positive customer experience. This role combines reception, customer service, participant servicing, calendar management, and administration support, while working closely with Employment Consultants to help deliver quality services and outcomes.

This opportunity is ideal for someone who thrives in a fast-paced environment, can effectively manage competing priorities, and enjoys supporting both participants and the wider team.

Responsibilities

• Deliver exceptional customer service as the first point of contact for participants, employers, and visitors.
• Manage incoming calls and enquiries in a professional and timely manner.
• Support Employment Consultants with participant servicing and administrative tasks.
• Manage appointment bookings, calendars, and participant scheduling.
• Assist with participant engagement activities, including appointment reminders and follow-up calls.
• Maintain accurate participant records and complete administration in line with compliance requirements.
• Effectively prioritise tasks and manage competing demands.
• Contribute to a positive customer experience and support the Bunbury team to achieve outcomes.

About You

• Strong customer service and communication skills.
• Excellent time management and organisational abilities.
• Ability to prioritise workload and adapt to changing demands.
• Confident managing a busy reception area and phone enquiries.
• Strong administration and computer skills.
• Team-focused with a proactive and positive approach.
• Committed to delivering a high-quality participant experience.

To be considered, you will have...

• Eligibility to work in Australia
• A current driver’s licence and a comprehensively insured vehicle
• A MyGovID (Standard level)
• Willing to complete a National Police Check
• Able to pass a Working with Children Check
• Available to work Full-Time Monday to Friday 8:30am - 5:00pm

The work you do is Momentous! Enjoy our employee benefits…

• EAP | Employee Wellbeing Program
• Purchased Annual Leave
• Paid Parental Leave
• Service recognitions
• APM Family Hub
• Maxxia | Vehicle salary packaging

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with disability.

Ready to change the game? If you are looking for a role where no two days are the same, where you get to inspire, motivate and create a lasting impact, we want to hear from you! Let’s work together to break down barriers, shatter expectations and build a more inclusive world- one individual at a time.

Join us as we continue to #enable better lives!