Learning Technology Support & Content Specialist at APi Group · Twin…

Summary: APi Group is a global leader in providing safety, specialty, and industrial services, and they are seeking a Learning Technology Support & Content Specialist to support their learning management system. This early-career role involves learner support, LMS administration, and instructional design support to deliver effective learning programs across the organization. Responsibilities: - Provide Level 1 support for the learning management system (LMS), serving as the first point of contact for user inquiries, issue resolution, and ticket escalation - Manage learner access, profile updates, and transfers within the LMS, including troubleshooting enrollment, completion, and reporting issues - Monitor and resolve course completion, status, and data discrepancies to maintain accurate learning records - Support data integrity and access across learning systems and connected data sources - Participate in learner and stakeholder support sessions, including office hours and scheduled help forums - Assist in building and maintaining learning paths, vendor-created courses, curricula, and non-certification learning programs within the LMS - Identify opportunities to improve LMS processes, workflows, and the overall learner experience, and recommend enhancements - Support online learning team operations through tracking, reporting, documentation, and administrative coordination - Assist with course development and instructional design activities under the direction of senior team members - Build and update digital learning content using approved authoring tools and LMS functionality - Coordinate and document testing and quality assurance activities for new and updated courses - Support translation and localization workflows for learning content, including intake, tracking, and internal review coordination - Develop and update learner-facing resources such as help guides, job aids, and short instructional videos - Maintain organized file structures, documentation, and storage practices for learning content and source materials - Edit multimedia content and refresh legacy learning assets to ensure consistency with branding and organizational standards Required Qualifications: - 1+ years of experience in LMS administration, learning operations, instructional design support, or a related role - Experience working with learning management systems or similar learning technology platforms - Familiarity with eLearning authoring tools such as Articulate Rise or Storyline 360 - Proficiency with Microsoft Office applications including Outlook, PowerPoint, Excel, and Teams Preferred Qualifications: - Bachelor's degree in Instructional Design, Adult Education, Learning Technologies, or a related field - Experience building or updating digital learning content - Familiarity with multimedia editing tools used in online learning development - Experience supporting translation or localization workflows for learning content - Strong written and verbal communication skills with the ability to explain technical concepts clearly - Strong collaboration and teamwork skills when working with subject matter experts and learning professionals - Analytical thinking and problem-solving abilities - Attention to detail to ensure accuracy, consistency, and quality in learning materials and system data - Strong organizational and time management skills with the ability to manage multiple tasks simultaneously - Adaptability and eagerness to learn new technologies and processes Required Skills: Learning Management System (LMS) Administration, Learning Operations, Instructional Design Support, eLearning Authoring Tools, Articulate Rise, Storyline 360, Microsoft Office, Multimedia Editing, Translation, Localization Workflows, Analytical Thinking Benefits: Comprehensive Insurance coverage, Medical, Dental, Vision, and more, Access to corporate fitness center, Wellness Program, 401K with employer match, Discounted company stock (Employee Stock Purchase Plan), Profit Sharing, Generous paid time off, Growth opportunities through company sponsored leadership development courses and various training courses