Customer Success Associate at Aphex in Australia, AU

About Aphex

We're the construction planning platform that's replacing outdated spreadsheets with multiplayer tools that delivery teams love. Major contractors like Acciona, CPB Contractors, John Holland, BMD, Seymour Whyte, and McConnell Dowell use Aphex to deliver their projects ranging from $50 million to multi-billion dollar mega projects.

We're the market-leading solution in both Australia and the UK. Since launching in the UK in 2019, we've transformed how major contractors plan and build projects. When we expanded to Australia in 2022, we quickly became the go-to platform for major infrastructure and building projects. Today, we're supporting teams building the roads, rail, tunnels, hospitals and buildings that millions of Australians will use every day.

We're tackling an industry that drives 10% of global GDP yet has seen productivity decline for 20 years. It's time for change.

The Role

As a Customer Success Associate at Aphex, you'll learn our proven Land & Expand Engine by working in our Australian Customer Success team. In the CSA role you'll develop the skills to drive project-level value that creates momentum across entire organisations.

At Aphex, we value innovation and encourage everyone to challenge the status quo. As you grow in this role, you'll have opportunities to propose better ways of working and make them a reality.

Your learning journey: Over the next 6 to 9 months, you'll work in apprentice mode with our three Australian CSMs, learning how to help major contractors get the most value out of Aphex. You'll also work closely with our two Account Managers and Account Executive in APAC, understanding how project success drives enterprise growth.

What you'll learn and do:

• Shadow and learn how to run project deployments: Work alongside experienced CSMs as they kickoff, set up, and train teams
• Support planning routines: Help establish weekly planning sessions that become the cornerstone of project success (these routines are what separate good projects from great ones)
• Assist with user activation: Learn how to move teams from weekly planning to daily coordination, multiplying the value Aphex delivers
• Build relationships: Develop connections with the delivery team, Supervisors, Engineers, Project Managers, and Construction Managers who become champions for better planning
• Monitor project health: Track adoption metrics and identify opportunities to improve how teams use Aphex

Your progression path: Start as a Customer Success Associate learning from our experienced team. Within 6 to 9 months, most Associates are promoted to Customer Success Manager, owning their own portfolio of projects.

The team you'll join: You'll be part of our growing APAC team, working directly with three Customer Success Managers who collectively support projects worth billions in construction value. You'll also collaborate with our sales team (two Account Managers and one Account Executive) to understand the full customer journey from initial project to enterprise-wide adoption.

Why this matters: Every project you help succeed means real projects gets delivered better, your work will make a tangible difference. You're not just supporting software adoption, you're helping build the future of Australia's cities and communities.

About You

At Aphex, we believe our team should reflect the variety of perspectives in the world we build for. We've noticed that qualified candidates from underrepresented groups sometimes hesitate to apply unless they meet 100% of the listed requirements, while others might apply when meeting just 60%. If you're excited about Aphex and believe you have the core skills to succeed in this role, we encourage you to apply - even if you don't check every box in the description. Your unique perspective might be exactly what we need.

Core qualities we're looking for:

• A genuine interest in helping teams succeed
• Strong communication skills and ability to build relationships
• Curiosity and eagerness to learn about construction and technology
• Organised approach to work with attention to detail
• Comfort working in a fast-paced, evolving environment

Nice to have (but not essential):

• Experience in customer success, account management, or similar roles
• Familiarity with SaaS or technology platforms
• Some experience or knowledge of construction is a bonus but is trumped by an eagerness to learn every day of the week.
• Experience working with enterprise customers

Benefits

What we offer:

• A high-performing team: Be part of and contribute to a genuinely collaborative and motivated team
• Flexibility: Remote-first working with access to a convenient WeWork office
• Genuine development: Ongoing training, learning, and coaching to get better every day (including a training allowance)
• A focus on culture: At Aphex, we are serious about making real impact, together and strive to walk the talk on that every day

Interview & Application Process

From here, we will conduct 2-3 rounds of interviews, focusing on mutual discovery of alignment on long-term goals and fit. As we are a remote-first business, with teams across APAC, Asia and Europe, we are sometimes working asynchronously.